Posts Tagged ‘negotiator’

3 Rules Of Negotiating Power That You Need To Know

Tuesday, December 8th, 2009

If you're new here, you may want to subscribe to my RSS feed. Thanks for visiting!

Image Credit The 3 Rules Of Power In Negotiations Require You To Be Cautious

The 3 Rules Of Power In Negotiations Require You To Be Cautious

Let your mind drift back to the last sales negotiation that you were involved in. When talk finally got around to negotiating a deal, after all of the PowerPoint slide shows, all of the RFP responses, maybe even the product bake-offs, who had the upper hand – you or the other side of the table?

Why Power Matters

The upper hand in any negotiation is held by the side that has the most power. In sales negotiations, power is a slippery thing. It’s hard to tell how much of it you have and likewise, it’s hard to tell how much of it the other side of the table has. Despite all of this, it’s a critical part of the process – “he who has the most power in a negotiation will probably end up being MORE satisfied by the outcome.”

What all of this means is that you’ve got to get better at evaluating the situation: you’ve got to know how to find out how much power you have and how much the other side has.

Power Management: How It’s Done

Sales people have known for a long time that negotiation is a process of information discovery. During this discovery process you learn what your sources of power for this particular negotiation are. That being said, there are three negotiating rules that will help you to learn more about your power during a negotiation:

  • Rule #1 – You Have More Power: The #1 rule of power management in a sales negotiation is for you to realize that you ALWAYS have more power on your side than you think that you do. Even if you think that you don’t have ANY power at the start of a negotiation, then you’re wrong – otherwise why would the other side be negotiating with you?
  • Rule #2 – Power Is Not Real: You need to understand that power is not real. It only exists in your mind and so it is what you think it is. If you think that you are powerful, then you are. If you don’t think that you are powerful, then you won’t be. Of course this means that you always need to picture yourself as being powerful no matter what the circumstances are. Easy for me to say, hard for you to do.
  • Rule #3 – Power Flows: The level of power that we start a sales negotiation with is not constant throughout the negotiations. The other side may make verbal blunders and reveal too much, they may make too many concessions, or do other things that will increase our power during the negotiation. Likewise, if we aren’t careful we can give away our power during the negotiation.

What This Means For You

These three rules of negotiating power are your ticket to success. At the end of the day, every time that we enter into a negotiation we’re hoping that we come out of it feeling satisfied with what we were able to accomplish – we didn’t give away too much and we got what we needed.

In order to get this type of satisfaction we need to have enough power on our side to enable us to get our way on those things that count.

Realizing that negotiating power is a state of mind and that we have control over how much of it we have will allow us to use it to close better deals and close them quicker.

Click here to get automatic updates when The Accidental Negotiator Blog is updated.

What We’ll Be Talking About Next Time

When you hold up a mirror and look into it, what do you see? Do you see a good negotiator? How could you tell if you were looking at one? This is one of those timeless questions that we are always asking ourselves: am I a good negotiator? Well good news, I’ve got the 5 questions that you need to answer in order to resolve this issue once and for all!

10 Ways To Quickly Boost Your Power In ANY Negotiation

Tuesday, November 10th, 2009
Image Credit In A Negotiation, Power Is What We All Want To Have The Most Of...

In A Negotiation, Power Is What We All Want To Have The Most Of...

At the end of the day, negotiating is all about power , who has it, who wants it, and what to do with it. You can read every book out there, you can attend every training class offered, you can even do your own field research, but ultimately what you will be trying to find out is how you can boost your power when you are in a negotiation.

I’ve got some great news for you , you don’t have to do all of that reading, attend all of those classes, or even do any field research. I’ve pulled together the top 10 ways that you can boost your negotiating power. Without any further ado, here they are:

  1. Set the stage to get a “yes” answer: This one is pretty simple , if you make the negotiating environment a positive one you are more likely to get the other side to agree to your proposals. This means that you need to provide plenty of food and drink and you need to take the time to get to know the other side on a personal level.
  2. Take Many Notes: : there is a whole lot of talking going on when you are negotiating and things can get confusing, pretty quickly. The great negotiators are always easy to recognize , they are the ones who are taking lots of notes. This is how they can remember who has made what concessions.
  3. How You Look Matters: : when you are negotiating, you need to dress as though you were at least two, maybe three, levels higher in the company than you really are. The way that you look is the way that the other side of the table will treat you.
  4. More Is Better: : never enter a negotiation by yourself. Make sure that there is always someone else on your side of the table. An extra set of ears, eyes, and notes can only help you do better.
  5. Bring Proof: : Often during a negotiation you will take a position and the other side will challenge you to change your mind in order to make a deal happen. If you have brought along published rules, regulations, or statistics than you can easily defend your position and the other side will have to leave this issue alone.
  6. Practice, Practice, Practice: : Always take the time to practice what you are going to say and how you are going to react the day before the negotiation starts. This is what the pros do.
  7. Keep Your Options Open: : don’t go into a negotiation thinking that you have to have this deal. Instead, do your homework before the negotiation starts and make sure that you know what other options you have.
  8. It’s Not Over Until The MOU Is Signed: : when the negotiations have finished, make sure that you are the one who writes up the final agreement , this is the most powerful role in the whole process.
  9. Keep Your Mouth Shut: : the more you say, the more ammunition the other side has to use against you. Make sure that you say as little as possible and your power will stay strong.
  10. Always Be Ready To Walk Away: : … and ready to come back to the table. The ability to get up and walk away from the negotiating table is a powerful tool. However, don’t be foolish , always come back and see if you can find a way to make more progress.

What All Of This Means For You

Power is a tricky thing in the best of circumstances. During a negotiation, it is even more challenging to deal with. Since it can’t be seen or measured, all too often negotiators decide that there is nothing that they can do about it , you either have it or you don’t.

It turns out that this is not correct, negotiating power is something that the great sales negotiators know how to grow and cultivate. There is no one thing that you can do to build up your negotiating power, rather there are a lot of little things that you can do.

Print out this list and bring it along with you the next time that you start a negotiation. Review it the night before the negotiations start and then put it somewhere where you can easily see it during the negotiations. You’ll be amazed at just how much power you find that you have after all.

What is the one thing that you believe that you need to do to boost your power in your next negotiation?

Click here to get automatic updates when The Accidental Negotiator Blog is updated.

What We’ll Be Talking About Next Time

It’s all too easy to get caught up in the theory of negotiating and sometimes we forget to take the time to look around us and see other deals that are being made – and learn from them. If we needed a recent deal to teach us a lesson, the $20 billion dollar Clear Channel private equity buy-out would be a good example — because it almost didn’t happen!

5 Ways The Great Sales Negotiators Build Super Bargaining Power

Tuesday, November 3rd, 2009
Image Credit How You Dress Can Impact Your Bargaining Power...

How You Dress Can Impact Your Bargaining Power...

Having some bargaining power when you are involved in a sales negotiation is a good thing. Have super bargaining power is much, much better. Most of us do a few things to prepare for a negotiating session, but are we doing enough? The answer in most cases is no. Let me tell you what you can do to fix this…

The following tips for how to gain more power for your side of the table during a negotiation come from the professional negotiators who do this for a full time living and who have been doing it for many years. Read on and learn from their experiences.

Prepare To Hear A “Yes”

All too often as sales negotiators we can spend all of our time focused on the deal being negotiated. Since any agreement that we’ll be able to reach will be between two people, we need to spend some time focusing on making the other side of the table comfortable enough to say “yes”.

This has nothing to do with what’s being negotiated and has everything to do with the negotiating environment: is there plenty of food and drink? Have you taken the time to get to personally know the other side of the table? These things may seem small, but they can play a big role in making the other side more comfortable in saying “yes” to you.

Take Many Notes

If you’ve ever seen an expert negotiator working, you’ve seen a pen in their hand and a notepad in front of them. The reason for this is because they know that one of the unspoken secrets to doing a good job of negotiating is simply remembering what has already been discussed. Writing everything down will allow you to remember what concessions have been made by both sides and will allow you to move forward instead of just spending time chasing your tail.

Dress Appropriately

One point that is easily overlooked by most negotiators we prepare for a negotiation session, but not by the great negotiators, is that how we look will play a big role in determining how much power the other side will be willing to give us. Normally this means that we should try to dress like the people who are two or three levels higher in our organization than we are. However, if you are trying to convince the other side that your funding is limited, then “dressing down” would send the appropriate message.

Bring A Friend

Being the only person on your side of the table can not only be lonely, it can also be dangerous. Having another set of eyes and ears is invaluable in collecting information about how the other side is reacting and how things are going. Negotiations can move so fast at times that there is no way that a single person can stay on top of everything that is going on.

Fortify Yourself With Published Material

This is almost a variation of the “defer to a higher authority” tactic, but if you have well accepted external material that you can refer to during the negotiation, then issues that pop up can be quickly resolved (hopefully in your favor).

What All Of This Means For You

The difference between a good negotiator and a great negotiator is not that the great negotiators have access to some secret powers. Instead, it comes down to the simple fact that through experience they’ve learned lots of small details that when taken together serve to strengthen their bargaining position.

What this means for you is that you can move from being a good sales negotiator to being a great sales negotiator simply by taking the time to learn what these details are. Once you’ve mastered them, you’ll be that much closer to being unstoppable!

What is the one thing that you could do that would have the greatest impact on your bargaining power during your next negotiation?
Click here to get automatic updates when The Accidental Negotiator Blog is updated.

What We’ll Be Talking About Next Time

At the end of the day, negotiating is all about power , who has it, who wants it, and what to do with it. You can read every book out there, you can attend every training class offered, you can even do your own field research, but ultimately what you will be trying to find out is how you can boost your power when you are in a negotiation.

Power Loss In Sales Negotiations

Tuesday, September 1st, 2009
Negotiators Have Both Positive And Negative Sources Of Power <p> (C) - 2008 </p>

Negotiators Have Both Positive And Negative Sources Of Power (C) - 2008

The single  most important factor in determining how a negotiation is going to turn out centers on a single question: who has the most power? The big problem that most of us have is that we don’t think that we have enough of it. Turns out, we’re generally wrong about this…

The Secret Of Negotiating Power

What is power in a sales negotiation? Simple – it’s the ability of one side of the table to control both the resources that are available to the other side as well as the benefits that they can get.

At all times during a sales negotiation it is your responsibility to be looking for ways to build up your power base while at the same time working to prevent the other side of the table from gaining leverage over you (and thereby causing you power loss).

Where Does Your Power Come From?

All too often when I’m talking with sales negotiators, they’ll tell me that they don’t feel as though they have enough negotiating power to be successful in an upcoming bargaining session. When we talk a bit more, it quickly becomes apparent that they are only seeing half the story. Specifically, they are only thinking about “positive power“.

Positive negotiating power comes from all of the things that put you in a good position to negotiate. Having plenty of time to make a deal, having attractive alternatives, having plenty of funding, etc. – these are all sources of positive power for you.

What my clients always seem to overlook is that they also have “negative power” working for them. Negative negotiating power comes from limitations and restrictions that the other side of the table is working under. These can include the need to reach a deal quickly, not having a good alternative to dealing with you, or even limited availability of funds.

Final Thoughts

The power that you have during a sales negotiation isn’t something that sits on the table next to you. Instead, it’s more like a feeling of confidence that you have when you sit down at the table.

Not only do you have the easily recognizable sources of positive power working for you, you also have the hidden sources of negative power on your side also. If you can learn to spot both of these power sources before you enter into your next negotiation, then you will be able to close better deals and close them quicker.

Click here to get automatic updates when The Accidental Negotiator Blog is updated.

What We’ll Be Talking About Next Time

All sales negotiations are driven by both public and private needs. If you can understand and deal with the other side’s hidden needs, then you’ll have more power during the negotiation.

Winning Sales Negotiations: The Pizza Secret

Tuesday, August 25th, 2009
Secrets To Making The Biggest Deal Pizza! <p> (c) - 2008 </p>

Secrets To Making The Biggest Deal Pizza! (c) - 2008

Recently I was talking with some friends of mine who are planning on using the current depressed real estate market to “trade up” and get a bigger / better house. They were lamenting the fact that this process was going to require them to negotiate with the sellers. They had come to me because they knew that I teach others how to use negotiation to quickly close bigger deals.

What they wanted to do was use that “win-win” technique that they had heard others talking about and they wanted me to teach them how. Sigh. Nothing in life is ever as easy as it seems, but from this experience I thought there were a few key points that you might be interested in…

The Negotiating Pizza

When I started talking with my friends about the house that they wanted to buy, I kicked off the conversation by asking them what they wanted to get out of the negotiations that they knew would be required. They said that price meant everything to them – they could only afford to spend so much money.

Dear reader, clearly we were starting off on the wrong foot. The problem is that my friends were looking at the negotiations for the house that they wanted as a pizza. Assuming that that pizza had been cut into 10 slices, they wanted to make sure that they came out of the negotiations with at least 6 pieces and not 4 pieces. This is not win-win negotiating.

In their quest to get the house that they wanted at the lowest possible price, my friends were approaching the negotiations as a contest – a contest that would have a clear winner and a clear loser. No wonder they were nervous!

A Better Negotiating Pizza

Win-win negotiating has everything to do with how both sides of the table feel after the negotiators are done. If somebody feels as though they’ve come away with less pizza than the other side, then it wasn’t a win-win discussion.

What you need to do is to make the pizza BIGGER. That way it doesn’t become a matter of who gets how many pieces, because both sides actually walk away with more pizza.

In working with my house buying friends, I asked them where they had some flexibility – what else could we add to the negotiations besides just price. It turns out that they were flexible on when they could take possession – they didn’t need to move in immediately. Also, my friends are handy fixer-uppers and so they were willing to make changes to the house – the current owners didn’t have to actually have the work done.

Final Thoughts

In the end, these two additional negotiating points were what allowed my friends to successfully close the deal. The current owners had not yet picked where they wanted to move to so having more time to get out of the house was very important to them. Additionally, they had a lot of fancy furniture that they didn’t want to have to worry about covering while the house was being painted, etc. My friends got the house for a fair price and everyone went away with more than enough pizza.

Sales negotiators who learn how to make the pizza bigger for both sides of the table will be able to close better deals and close them quicker.

Click here to get automatic updates when The Accidental Negotiator Blog is updated.

What We’ll Be Talking About Next Time

The single  most important factor in determining how a negotiation is going to turn out centers on a single question: who has the most power? The big problem that most of us have is that we don’t think that we have enough of it. Turns out, we’re generally wrong about this…