Posts Tagged ‘negotiation’

How To Negotiate To Buy A Car in 2010

Friday, February 26th, 2010
Image Credit
The Global Recession May Make Buying A Car Easier This Year

The Global Recession May Make Buying A Car Easier This Year

Despite the fact that the world is emerging from a global recession, sometimes the need to buy a car shows up just when you least expect it. If that time has arrived for you, then maybe we should spend some time talking about what you need to do in order to successfully negotiate the purchase of your next car in 2010…

Three Phrases You Need To Know

Michael Royce has spent a lot of time researching how best to buy a car and he believes that you need to understand the difference between three different car buying terms before you first step foot inside of a car dealership:

  1. Sticker Price: this is a fake value – if the car dealership could sell the car to you for this price, then they’d be happy because this value represents a nice big profit margin for them. For you, all this value means is that you should be able to buy the car for much less than this value.
  2. Invoice Price: this is how much the car dealer paid the car manufacture for the new car. In theory, this value does not include any car dealership profit in it and so the car dealer will need to sell the car to you for more than this value. However, if the car manufacturer is offering rebates and other special offers, the car dealer may actually be buying the car for less than the invoice price.
  3. Wholesale price: for a used car, this is the price that the car dealer paid for it. If you look in used car pricing books, they will list both the wholesale price (what the dealer pays for the used car) and the retail price (what the dealer will try to sell the used car for).

Remember: It’s A Game

In order to get yourself into a proper mental state to negotiate to buy a car, you need to sit yourself down and remind yourself that you are getting ready to play a game – it’s a game with very high stakes, but it’s a game none the less.

The biggest challenge that you will face is the simple fact that in this game the other side of the table may be much better at it than you are. The car salesperson does this several times a day, every day. You might think that this gives them an insurmountable advantage over you; however, it doesn’t – most car salespersons are not that good at what they do.

Since many of them only know how to sell a car by following a script that the car dealership has provided them with, you have a fighting chance – if you change the way that the game is played, then you will have gained the upper hand in the negotiations.

Your Strongest Tactic: I Don’t Need This Deal

In sales negotiating one of the most powerful tools that we have is the ability to walk away from the deal. All too often when we are negotiating to buy a car, we forget that we have this option. We’ve spent a couple of hours at the car dealership, we’ve gotten to know the salesperson and maybe even their manager, we’ve filled out some paperwork, its really started to feel like we’re committed to doing a deal with these guys. However, that’s not the case.

The great thing about being a car buyer is that there are a lot of different places that you can buy your car from. You don’t need to complete the deal that you are working on – you can walk away at any time. The other side of the table knows this too and they will do almost anything to prevent you from leaving.

You need to clearly state that you don’t want to talk about monthly payments (that’s like dealing in “funny money”), instead you want to talk about the selling price of the car. Don’t be in a hurry or give the appearance of being desperate (even if you are!).

Make sure that you’ve done your research and know what a fair selling price for the car that you want is. For new cars it’s probably a couple of hundred dollars over the invoice price and for used cars it’s probably $400-$500 dollars over the wholesale price. Start your negotiations there and be prepared to leave if things don’t go the way you want them to.

What All Of This Means For You

Royce makes the good point that even if you do walk out of a negotiating session, leave on good terms. There’s no need to burn bridges – this is just a business deal after all, not a personal attack.

The next day call the dealership back up and see if they still want to deal. It can be amazing how seeing you walk out the door can motivate them to find ways to get closer to the price that you want to pay.

Always remember that buying a car is very much a game that you play every few years. You’ll never do it as many times as the other side of the table has done it, but if you use these suggestions, then you can make the deal work out in your favor…

What’s the one thing that you think that you must do before walking into a car dealership to negotiate to buy a car?

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What We’ll Be Talking About Next Time

Remember when every business used to view themselves as an island? This made life pretty simple for anyone doing sales negotiations – it was always us vs. them. Well, it sure looks like someone farther up the corporate ladder has been reading those business self-help books and they’ve decided that there is a better way to go about doing things: partnering

3 Rules Of Negotiating Power That You Need To Know

Tuesday, December 8th, 2009
Image Credit The 3 Rules Of Power In Negotiations Require You To Be Cautious

The 3 Rules Of Power In Negotiations Require You To Be Cautious

Let your mind drift back to the last sales negotiation that you were involved in. When talk finally got around to negotiating a deal, after all of the PowerPoint slide shows, all of the RFP responses, maybe even the product bake-offs, who had the upper hand – you or the other side of the table?

Why Power Matters

The upper hand in any negotiation is held by the side that has the most power. In sales negotiations, power is a slippery thing. It’s hard to tell how much of it you have and likewise, it’s hard to tell how much of it the other side of the table has. Despite all of this, it’s a critical part of the process – “he who has the most power in a negotiation will probably end up being MORE satisfied by the outcome.”

What all of this means is that you’ve got to get better at evaluating the situation: you’ve got to know how to find out how much power you have and how much the other side has.

Power Management: How It’s Done

Sales people have known for a long time that negotiation is a process of information discovery. During this discovery process you learn what your sources of power for this particular negotiation are. That being said, there are three negotiating rules that will help you to learn more about your power during a negotiation:

  • Rule #1 – You Have More Power: The #1 rule of power management in a sales negotiation is for you to realize that you ALWAYS have more power on your side than you think that you do. Even if you think that you don’t have ANY power at the start of a negotiation, then you’re wrong – otherwise why would the other side be negotiating with you?
  • Rule #2 – Power Is Not Real: You need to understand that power is not real. It only exists in your mind and so it is what you think it is. If you think that you are powerful, then you are. If you don’t think that you are powerful, then you won’t be. Of course this means that you always need to picture yourself as being powerful no matter what the circumstances are. Easy for me to say, hard for you to do.
  • Rule #3 – Power Flows: The level of power that we start a sales negotiation with is not constant throughout the negotiations. The other side may make verbal blunders and reveal too much, they may make too many concessions, or do other things that will increase our power during the negotiation. Likewise, if we aren’t careful we can give away our power during the negotiation.

What This Means For You

These three rules of negotiating power are your ticket to success. At the end of the day, every time that we enter into a negotiation we’re hoping that we come out of it feeling satisfied with what we were able to accomplish – we didn’t give away too much and we got what we needed.

In order to get this type of satisfaction we need to have enough power on our side to enable us to get our way on those things that count.

Realizing that negotiating power is a state of mind and that we have control over how much of it we have will allow us to use it to close better deals and close them quicker.

Click here to get automatic updates when The Accidental Negotiator Blog is updated.

What We’ll Be Talking About Next Time

When you hold up a mirror and look into it, what do you see? Do you see a good negotiator? How could you tell if you were looking at one? This is one of those timeless questions that we are always asking ourselves: am I a good negotiator? Well good news, I’ve got the 5 questions that you need to answer in order to resolve this issue once and for all!

How To Win A Race When You’re Not The Fastest Runner

Tuesday, October 20th, 2009
Photo CreditYou Can Still Win The Race Even When There Are Other Runners...

You Can Still Win The Race Even When There Are Other Runners...

Sales negotiators are often our own worst enemies. So much of what it takes to have a successful negotiation depends on your mental state going into the negotiation that if you don’t believe that you can close this deal, then I’ve got some bad news for you – you probably won’t.

One situation that my students seem to struggle with over and over again is the case where it’s them and a whole bunch of other companies all trying to get the same deal. The other companies appear to be prettier, smarter, and all around better: what chance do any of us have against them?

The Many Going After One Challenge

This is arguably the classic negotiating challenge. We see this all the time in real life when we want to buy a house that someone else also wants to buy or we want something on eBay that lots of other people want (and are willing to pay more to get). When the other side of the table is a single party and our side of the table is packed with us and our competitors, it can get to be a little bit disheartening.

The thing that I tell my students to remember is that things are never as they look. When you are in a highly competitive situation, it’s all too easy to look around and start to lose hope because you see how many other people want the same thing that you do: there can only be one winner. What you are missing here is that no matter how shiny they all look on the outside, the number of parties that you are actually competing against is really very small.

Why You Actually Have A Good Chance Of Winning The Deal

So here’s the deal. When you are going after a deal and there are a lot of other firms doing the same thing, you should not worry too much about them. The reason is that despite their numbers, the actual number of firms that you’ll be competing against is relatively small. Here’s why:

  • People at the other side of the table may not like a firm for some reason and so their offer won’t be considered.
  • A firm’s past history with the other side of the table (missed deliveries, poor quality, etc.) may make its offer be rejected.
  • Size of the firm: perhaps it’s too big for the job or maybe it’s too small to pull it off.
  • Product Features: many times a competitor’s solution may do more than yours, but the other side of the tale doesn’t value those features so their price will be too high.
  • No pricing: amazingly enough, sometimes a firm won’t be able to get through all of its internal hoops in time to be able to deliver a price.
  • Unknown firm: if the other side of the table doesn’t know a firm, that is have an existing relationship with them, then they may reject doing business with them.
  • Financial trouble: some competitors may be having money troubles that mean that nobody is going to risk doing business with them.

Final Thoughts

Having the confidence that you’ll be able to close a deal is critical to being a successful negotiator. Often it will be you against the world as you attempt to be the one that the other side of the table selects. In these cases it can be all too easy to lose heart, the other firms may look as though they are better positioned to win than you are.

However, you’ve got to realize that appearances can be deceiving. Many of the other firms will fall by the wayside for one or more reasons that may not be obvious to you. Once you realize this, you should become more confidant in your ability to strike a deal.

Having this knowledge will prevent you from automatically providing concessions to the other side during your negotiations. These concessions may not be needed because much of the competition will not truly be considered. Once you know this, you should be able to strike better deals and do it quicker.

What do you think is the best way to determine who your real competitors in a negotiation are?

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What We’ll Be Talking About Next Time

Having a single supplier for something that you want is the best thing in the world. “What?” you say, they’ve got me over a barrel,  they can dictate any price or any conditions on a deal that they want because I have no other alternative

Video: Negotiating With Vendors

Tuesday, August 4th, 2009

So this time around, we’re going to do things just a bit differently. There’s a video that has been going around on YouTube that does a pretty classic job of capturing just how ridiculous negotiating between vendors and clients can be.

The video is just a bit over two minutes long, but in three different situations it does a great job of capturing the vocabulary that we hear over and over again when clients try to negotiate with vendors solely on price.

We’ve talked about it before, but this video is a great reminder that when you are getting ready to enter into a sales negotiaton, you need to have identified ALL of the different points (including price) that are up for negotiation.

Here’s the video, enjoy!

Click here to get automatic updates when The Accidental Negotiator Blog is updated.

What We’ll Be Talking About Next Time

In the quest to do a better job at negotiating deals, sales negotiators have been known to do some pretty wild things in order to condition themselves to perform at a high level -- extreme exercising, exposure to hot / cold temperatures, and even eating some pretty weird things. However, is it possible that they’ve been overlooking the most important thing -- how happy they are?

Real Deals Use Real Money And Sales Negotiators Never Forget It

Tuesday, July 21st, 2009
Although Funny Money May Look Like Real Money, It Isn't!              (c) - gaymay

Although Funny Money May Look Like Real Money, It Isn't...! (c) - flickr / gaymay

My daughter is currently learning about how to add fractions in school. The trick to doing this right is that you have to make sure that the denominator (the number on the bottom of the fraction) is the same for both numbers before you add them. She’s struggling with this concept and it reminds me of a key sales negotiating point – never try to do a deal using funny money.

Just What Is Funny Money?

We all have heard the phrase “apples to apples” right? Well funny money is something that can either sneak into a sales negotiation or be slid into it by one side of the table. When this happens, all of a sudden you aren’t comparing two equal things such as how much a product costs and how much you are willing to pay for it. Instead, all of a sudden you’ve got apples, oranges, and bananas on the table in front of you.

A great example of funny money in real life is what happens when you gamble in a casino: you don’t use real money, you use chips instead. There are a number of reasons for this, but a key one is that chips don’t “seem” like real money. That allows us to gamble more and not feel as bad when they all go away (although it still hurts when we get the bill later on!)

Examples Of Funny Money In Sales Negotiations

Whether intentionally or not, funny money can slip into just about any sales negotiation. It’s the careful negotiator who keeps his / her eyes open and spots it when it shows up. Here are a few examples of what funny money can look like:

  • Price Per Unit: If I’m asking you to lower your blue widget price by two cents per unit, that seems like a small matter, right? It is until you realize that I’m trying to buy two million blue widgets and so what I’m really asking for is a $40,000 discount. Now that’s real money!
  • Price Per Lot: This is the flip side of the previous tactic. If I’m laying mulch in my yard and you tell me that you’ll sell me 10 bags of mulch for $20, that sounds like a fair deal. Until I realize that since I need 200 bags of mulch, we’re really talking about me paying you $400 for mulch. The total quantity needed and its price is what we need to negotiate.
  • Interest Rates: This is exactly what built those credit card companies into the powerhouses that they are today. If I borrow $60,000 at 10% on a 5-year loan to start my business, then I’ve just agreed to pay the bank $16,489.20 for the privilege of using their money. Sure seems like I should try to negotiate a lower interest rate.

Final Thoughts

It is the job of every sales negotiator to train yourself to always be asking the question: what is that worth. Just like my daughter is trying to learn to remember that she always needs to convert the denominator of two fractions to the same value, so too do sales negotiators need to learn to always “map” funny money to real values.

No matter what the other side of the table says, always take the time to translate funny money into real dollars and cents (or whatever currency you are using). If you don’t take the time to do this, you run the risk of making a bigger concession than you intended to. Learn to deal with funny money correctly and this will allow you to close better deals and close them quicker.

Questions For You

Have you ever been in a sales negotiation that included funny money? What form did the funny money take? How did it get into the negotiation? Did you take the time to map it to real money? Did you end up making a larger concession than you would have if you had been dealing with “real” money? Leave me a comment and let me know what you are thinking.

Click here to get automatic updates when The Accidental Negotiator Blog is updated.

What We’ll Be Talking About Next Time

The basics of sales negotiations are pretty straightforward; however, it can be easy to lose sight of them as we talk about tactics, preparation, and detailed sales negotiation skills. Maybe it’s time that we took a step back and got an expert to remind us about what we really need to be doing in our next sales negotiation?