Posts Tagged ‘agreement’

5 Questions To Find Out If Someone Is A Good Negotiator

Tuesday, December 15th, 2009
Image Credit Sure, Mr. Spock Was A Good Negotiator, But Are You?

Sure, Mr. Spock Was A Good Negotiator, But Are You?

When you hold up a mirror and look into it, what do you see? Do you see a good negotiator? How could you tell if you were looking at one? This is one of those timeless questions that we are always asking ourselves: am I a good negotiator? Well good news, I’ve got the 5 questions that you need to answer in order to resolve this issue once and for all!

The #1 Characteristic Of A Good Negotiator

Before we dive in and try to ask the questions that need to be asked, let’s start off with an answer. The question that we’ll be answering, of course, is what is the most important skill that a negotiator needs to have?

Lots of people will come up with a wide variety of answers to this question, but in my mind there is really only one answer that rings true: you’ve got to be a good networker. What this means is that you’ve got to be able to get in contact with the people on your team who’s views you’ll be bringing to the table. If you know what they want, then you’ll be an effective negotiator.

The 5 Questions Every Negotiator Needs To Answer

Ok, you’ve waited long enough. Here are the five questions that you need to ask yourself in order to find out if you are a good negotiator:

  1. Plays Well With Others: Do you have the ability to put issues aside and sit down to work with the other side of the table and search for ideas that will allow both of you to reach an agreement?
  2. Just Like Mr. Spock: Do you believe that others would say that you have a logical way of thinking? If you don’t, then there is no way that the other side of the table is going to be able to understand how to create a solution that will appeal to you.
  3. Detail Orientated: Do you take the time to prepare for a negotiation and worry about all of the little details?
  4. Plays With Fire: Can you deal with the disagreement and the confrontation that is a part of every successful negotiation?
  5. Shades of Gray: Can you live with lack of detail during much of the negotiation? Ambiguity is a key part of a negotiation: things don’t become clear until the end of the discussions.

What All Of This Means For You

We all want to get better at this skill that we call negotiating. In order to become better, we need to first realize where we need to develop our skills.

These five questions should serve as a great starting point to help you determine where you need some work. Make sure that you answer them honestly — you won’t know where you need to focus your study and training until you have these answers.

Do you think that it is necessary to have a good relationship with EVERYONE on your team in order to be an effective negotiator?

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What We’ll Be Talking About Next Time

In order to be a world-class sales negotiator, you have to master literally 100’s of different skills from learning how to mange your negotiating power, how to prepare for a negotiation, etc. On top of all that, there are five areas that most sales negotiators overlook and yet, they may be the most important negotiating skills that you need to be working on…

10 Ways To Quickly Boost Your Power In ANY Negotiation

Tuesday, November 10th, 2009
Image Credit In A Negotiation, Power Is What We All Want To Have The Most Of...

In A Negotiation, Power Is What We All Want To Have The Most Of...

At the end of the day, negotiating is all about power , who has it, who wants it, and what to do with it. You can read every book out there, you can attend every training class offered, you can even do your own field research, but ultimately what you will be trying to find out is how you can boost your power when you are in a negotiation.

I’ve got some great news for you , you don’t have to do all of that reading, attend all of those classes, or even do any field research. I’ve pulled together the top 10 ways that you can boost your negotiating power. Without any further ado, here they are:

  1. Set the stage to get a “yes” answer: This one is pretty simple , if you make the negotiating environment a positive one you are more likely to get the other side to agree to your proposals. This means that you need to provide plenty of food and drink and you need to take the time to get to know the other side on a personal level.
  2. Take Many Notes: : there is a whole lot of talking going on when you are negotiating and things can get confusing, pretty quickly. The great negotiators are always easy to recognize , they are the ones who are taking lots of notes. This is how they can remember who has made what concessions.
  3. How You Look Matters: : when you are negotiating, you need to dress as though you were at least two, maybe three, levels higher in the company than you really are. The way that you look is the way that the other side of the table will treat you.
  4. More Is Better: : never enter a negotiation by yourself. Make sure that there is always someone else on your side of the table. An extra set of ears, eyes, and notes can only help you do better.
  5. Bring Proof: : Often during a negotiation you will take a position and the other side will challenge you to change your mind in order to make a deal happen. If you have brought along published rules, regulations, or statistics than you can easily defend your position and the other side will have to leave this issue alone.
  6. Practice, Practice, Practice: : Always take the time to practice what you are going to say and how you are going to react the day before the negotiation starts. This is what the pros do.
  7. Keep Your Options Open: : don’t go into a negotiation thinking that you have to have this deal. Instead, do your homework before the negotiation starts and make sure that you know what other options you have.
  8. It’s Not Over Until The MOU Is Signed: : when the negotiations have finished, make sure that you are the one who writes up the final agreement , this is the most powerful role in the whole process.
  9. Keep Your Mouth Shut: : the more you say, the more ammunition the other side has to use against you. Make sure that you say as little as possible and your power will stay strong.
  10. Always Be Ready To Walk Away: : … and ready to come back to the table. The ability to get up and walk away from the negotiating table is a powerful tool. However, don’t be foolish , always come back and see if you can find a way to make more progress.

What All Of This Means For You

Power is a tricky thing in the best of circumstances. During a negotiation, it is even more challenging to deal with. Since it can’t be seen or measured, all too often negotiators decide that there is nothing that they can do about it , you either have it or you don’t.

It turns out that this is not correct, negotiating power is something that the great sales negotiators know how to grow and cultivate. There is no one thing that you can do to build up your negotiating power, rather there are a lot of little things that you can do.

Print out this list and bring it along with you the next time that you start a negotiation. Review it the night before the negotiations start and then put it somewhere where you can easily see it during the negotiations. You’ll be amazed at just how much power you find that you have after all.

What is the one thing that you believe that you need to do to boost your power in your next negotiation?

Click here to get automatic updates when The Accidental Negotiator Blog is updated.

What We’ll Be Talking About Next Time

It’s all too easy to get caught up in the theory of negotiating and sometimes we forget to take the time to look around us and see other deals that are being made – and learn from them. If we needed a recent deal to teach us a lesson, the $20 billion dollar Clear Channel private equity buy-out would be a good example — because it almost didn’t happen!

5 Ways The Great Sales Negotiators Build Super Bargaining Power

Tuesday, November 3rd, 2009
Image Credit How You Dress Can Impact Your Bargaining Power...

How You Dress Can Impact Your Bargaining Power...

Having some bargaining power when you are involved in a sales negotiation is a good thing. Have super bargaining power is much, much better. Most of us do a few things to prepare for a negotiating session, but are we doing enough? The answer in most cases is no. Let me tell you what you can do to fix this…

The following tips for how to gain more power for your side of the table during a negotiation come from the professional negotiators who do this for a full time living and who have been doing it for many years. Read on and learn from their experiences.

Prepare To Hear A “Yes”

All too often as sales negotiators we can spend all of our time focused on the deal being negotiated. Since any agreement that we’ll be able to reach will be between two people, we need to spend some time focusing on making the other side of the table comfortable enough to say “yes”.

This has nothing to do with what’s being negotiated and has everything to do with the negotiating environment: is there plenty of food and drink? Have you taken the time to get to personally know the other side of the table? These things may seem small, but they can play a big role in making the other side more comfortable in saying “yes” to you.

Take Many Notes

If you’ve ever seen an expert negotiator working, you’ve seen a pen in their hand and a notepad in front of them. The reason for this is because they know that one of the unspoken secrets to doing a good job of negotiating is simply remembering what has already been discussed. Writing everything down will allow you to remember what concessions have been made by both sides and will allow you to move forward instead of just spending time chasing your tail.

Dress Appropriately

One point that is easily overlooked by most negotiators we prepare for a negotiation session, but not by the great negotiators, is that how we look will play a big role in determining how much power the other side will be willing to give us. Normally this means that we should try to dress like the people who are two or three levels higher in our organization than we are. However, if you are trying to convince the other side that your funding is limited, then “dressing down” would send the appropriate message.

Bring A Friend

Being the only person on your side of the table can not only be lonely, it can also be dangerous. Having another set of eyes and ears is invaluable in collecting information about how the other side is reacting and how things are going. Negotiations can move so fast at times that there is no way that a single person can stay on top of everything that is going on.

Fortify Yourself With Published Material

This is almost a variation of the “defer to a higher authority” tactic, but if you have well accepted external material that you can refer to during the negotiation, then issues that pop up can be quickly resolved (hopefully in your favor).

What All Of This Means For You

The difference between a good negotiator and a great negotiator is not that the great negotiators have access to some secret powers. Instead, it comes down to the simple fact that through experience they’ve learned lots of small details that when taken together serve to strengthen their bargaining position.

What this means for you is that you can move from being a good sales negotiator to being a great sales negotiator simply by taking the time to learn what these details are. Once you’ve mastered them, you’ll be that much closer to being unstoppable!

What is the one thing that you could do that would have the greatest impact on your bargaining power during your next negotiation?
Click here to get automatic updates when The Accidental Negotiator Blog is updated.

What We’ll Be Talking About Next Time

At the end of the day, negotiating is all about power , who has it, who wants it, and what to do with it. You can read every book out there, you can attend every training class offered, you can even do your own field research, but ultimately what you will be trying to find out is how you can boost your power when you are in a negotiation.

Tips From The Middle East For Sales Negotiators

Tuesday, May 5th, 2009
The People Of The Middle East Have Always Been Sales Negotiation Experts

The People Of The Middle East Have Always Been Sales Negotiation Experts

They say that the world is getting smaller every day. This may be true, but the people who live in this smaller world couldn’t be more different than they are! A case in point are the  sales negotiators who hail from the Middle East – Arabs if you will. Unlike us in the West who become uptight at the mere thought of entering into a negotiation, they actually look forward to negations – it’s fun!

There is a lot going on behind the scenes here. Not the least of which is that negotiating has been a key part of Arab culture since days in which the very first trade routes wound their way through the Middle East connecting Europe to the Orient. They’ve gotten to be quite good at this skill and it shows when you negotiate with them.

One thing that Westerners need to understand when entering into negotiations with Arabs is that bargaining is a very social activity for them. You’ll find that you will be greeted warmly and food and drink are often provided in generous quantities. This can throw a Western sales negotiator off because you’ll start to feel as though you are at a dinner party instead of a sales negotiation.

Arabs also have a different view of time than those from the West. In part because they enjoy the sales negotiation process nothing will be rushed. You’ll find that there are many breaks, many side discussions, and frequent interruptions.

These interruptions may include visits from people not involved in the sales negotiations. They may come and go multiple times. Just let it happen. You need to keep your calm and realize that you are playing the same sales negotiation game, just at a different table.

Finally, you need to realize that Arabs don’t really worry about deadlocks. They have no problems walking away from a sales negotiation and then coming back to it later on. They always hope to eventually do a deal, but they realize that sometimes this is not possible.

Have you ever had a chance to participate in a sales negotiation when the other side of the table was from the Middle East? Did they seem to enjoy the sales negotiation process? Was time a factor? Did you ever encounter a deadlock? Leave me a comment and let me know what you are thinking.

C’est La Vie – French Lessons For Sales Negotiators

Tuesday, April 28th, 2009

Sales Negotiations With The French Requires Understanding Of Two Key Differences

Sales Negotiations With The French Requires Understanding Of Two Key Differences

So what is your view of the the French? Is your view of this magnificent county and its people shaped by those Inspector Clouseau movies that you used to watch while you were growing up? If it was, then it’s time to get over it and move on – they negotiate much differently than you do.

As with all things in sales negotiations, there is no right or wrong as long as you are able to eventually reach a successful conclusion to your sales negotiations. The trick when dealing with the French is to realize that they approach negotiations differently than either Americans or British do.

There are two key characteristics that every sales negotiator needs to know when dealing with French negotiators. The first is HOW they approach sales negotiations, and the second is HOW they view concessions.

In all honesty, we Americans always seem to be in a rush when we enter in to a negotiation – we work from the bottom up. We pick the first point, try to hammer out an agreement, and then move on to the next point. The French have a completely different approach – if I had to use a 50 cent word I’d call it a more “holistic” approach.

The French prefer to work on a sales negotiation from the top down. They’ll try to reach agreement on the basis of some broad principles first, and spend time working out the details. While they are working out the details, they will constantly refer back to the central agreement on the broad principles. Since you start from a point of agreement, it always seems like the rest of the work is just sorting out the details and that an agreement will eventually be reached.

When it comes to concessions, the French have a very strong sense of quid-pro-quo: they always want to get something in return. Unlike Americans, the French have no problems tying strings to their concessions – you are going to have to give something up if you want to get them to give in on a point.

There you have it, it is possible to reach a successful sales negotiation deal when the other side of the table is French. You just have to remember that their approach to the negotiation and to concessions will be different than yours and you are going to have to change to make the deal work out.

Have you ever had a chance to participate in a sales negotiation when the other side of the table was French? Did they seem to be approaching the negotiation in a top-down fashion? Did you end up giving up something every time they made a concession? Leave me a comment and let me know what you are thinking.