Archive for November, 2008

Happy Thanksgiving – Take The Week Off!

Sunday, November 23rd, 2008
Here's Hoping That This Week Is Special For Everyone

Here's Hoping That This Week Is Special For Everyone

Loyal readers & subscribers, here’s hoping that this upcoming week is a great week for you – I’m taking it off! Blogging will resume next week…

For my readers in the U.S., you know that this week is all about family, turkey, and of course football. I’m not sure what it is about turkey that always seems to make everyone fall asleep, but I’m hoping that when I wake up this year the economy will be on an uptick, gas will still be under $2 / gallon,  and the world will have settled down for awhile.

For my international readers, pretty much all of the United States will be taking time off this week to celebrate the arrival of Europeans into the New World. For better or for worse, it’s what has gotten us to where we are today and we think that that’s a good thing.

Have a happy and safe week no matter where you are and we’ll talk next week.

- Dr. Jim Anderson

Need Some Help With Self-Promotion At Work?

Friday, November 21st, 2008
In Order To Be Successful, You Need To Know How To Promote Yourself

In Order To Be Successful, You Need To Know How To Promote Yourself

It’s just a little bit off-topic, but Meridith Levinson over at CIO.com just interviewed me as a part of an article that she wrote titled Self-Promotion at Work: 8 Tips for Shy People.

In these times of economic uncertainty, these tips might be just what the Doctor ordered for your career. Check the article out and let me know what you think about it.

Top 10 Secrets To Make A Negotiation Work Out For You!

Thursday, November 20th, 2008
Master Negotiators Use These 10 Secrets To Be Successful In Negotiations

Master Negotiators Use These 10 Secrets To Be Successful In Negotiations

Often times the thought of having to negotiate with someone for something can be quite intimidating. I mean, we live in the world of Amazon’s one-click purchasing, no haggle car buying, and we visit the home of low-low prices, we don’t HAVE to negotiate for most of the things that we want. However, if you take just a moment to think about it, when it comes down to the things that we REALLY, REALLY want in this life, we almost always seem to end up negotiating for them. Case in point: a house, a nice car, your next job, etc. If it’s valuable, then it sure seems like some sort of negotiation is called for.

All this being said, if negotiating is so important to getting what we want, then why do we get so nervous when we are facing a negotiating situation? It’s my belief that one of the key reasons that nobody seems to really look forward to to a negotiation is because we don’t believe that we know how to negotiate. With so many other things in life, there are some basic rules, some things to practice, and then poof – you can determine how good you are at doing it. Things that fall into this category are playing tennis, running a marathon, playing golf, baking a cake, etc. Negotiating is not nearly so nice & neat.

The challenge to becoming a good negotiator is to first realize that there is no magic “silver bullet” skill that you need to learn in order to become an accomplished negotiator. Instead, there are a whole bunch of “little” skills that when put together can make you a negotiating force. In order to help you get started on your path to becoming the negotiator that you always wanted to be, here are 10 secrets that all the great negotiators use:

  1. Remember that a negotiation is NOT a contest. There is not a winner & a loser, rather a better deal can always be found for both parties.
  2. Surprisingly enough, you really do have more power than you may think that you do. Be sure to always be looking for ways in which the other side of the table’s power may be more limited than you originally thought.
  3. Always write down your negotiating plan BEFORE you start to negotiate. Make sure that during the negotiations you never decide an issue unless you have had a chance to prepare for it. Make sure that you follow your negotiating plan that you made before you started.
  4. Don’t be afraid to negotiate no matter how much you might think that the other side has an overwhelming position. Just remember – they might be feeling exactly the same way!
  5. Get the best – don’t enter into a negotiation with an inferior team.
  6. Get your shots before you negotiate! Make sure that you (and your team) have prepared your immune system to defend your positions before you start to negotiate.
  7. Talk less – listen more. Oh, and don’t be critical when you are listening.
  8. Ignore title – don’t let the other side of the table intimidate you with their titles or status. Do your homework and then be willing to confront them.
  9. Facts can be bent. Make sure that you are not intimidated by facts, averages, or even statistics that are presented by the other side of the table.
  10. If a deadlock occurs, don’t spend time talking about all of your problems – the other side has their own and it’s not helpful to spend time talking about yours.

What’s missing from my list? Are any of these 10 tips ones that you live & die by when negotiating? If you had to pick one as being the most important, which one would it be? Leave me a comment and let me know what you are thinking.

Boeing Uses Negotiation To Dodge Yet Another Strike

Monday, November 17th, 2008
Boeing Used Negotiation To Avoid A Strike With Its Engineering Union

Boeing Used Negotiation To Avoid A Strike With Its Engineering Union

Boeing’s commercial aircraft division just wrapped up the longest strike that Boeing has had in over a decade. Its Machinists have agreed to go back to work after 57 days off of the job. The press was saying that the strike was costing Boeing over $100M a day because of delays in the 3,000+ orders that they have for new aircraft from their customers. Coming on the heels of that was the ugly fact that Boeing’s contract with the 21,000 strong Society of Professional Engineering Employees in Aerospace was running out as of December 1st. Needless to say, it was time for Boeing to start to do some fast negotiating…

Already pre-negotiating posturing had started. On Thursday the engineering union had stated that it wanted its members to vote to authorize a strike. The purpose of this was to raise the pressure on Boeing’s management. Things had started to get hotter as the engineers accused Boeing of stalling the talks. In all honesty, this is probably correct because Boeing was focused on trying resolve the machinists strike and probably had dedicated only minimal resources to starting talks with the engineers. However, things had gotten so rocky that a federal mediator had already been brought in. It’s not known if this mediator was the same one that was helping out with the discussions between Boeing and the machinists.

In negotiations, timing is everything. The engineering union had started their negotiations with Boeing last month AFTER the machinist’s strike had already halted production at Boeing. There were differences between what the two unions were negotiating with Boeing for. The machinists were most concerned about having their jobs replaced with contract workers. The engineers on the other hand realized that they had more specialized talents that could not easily be replaced. This meant that their major concerns revolved around pay and benefits.

Boeing was most interested in negotiating to create a four year contract instead of the traditional three year contract. The reason for this is because in three years they are going to be at the peak of their production schedule for their new 787 Dreamliner airplane and they didn’t want to have to worry about a strike crippling their ability to deliver planes to their customers – that would damage their reputation and hurt their bottom line.

I’m quite surprised that considering that the union was preparing to take a strike vote on Thursday that they were somehow able to resolve their differences with Boeing so quickly that they were recommending to their members over the weekend to accept the tentative deal that had been reached (apparently on Friday). What the heck happened? Details are not currently available; however, the union’s negotiators were getting ready to present the deal to union management on Friday evening.

Since the union had such a strong hand and since Boeing was still reeling from the machinist’s strike, I can only guess that Boeing basically gave in to the engineering union’s demands. If that is true, then there is a big question as to if the union was truly asking for enough? This is a unique time in history for Boeing – they’ve got more orders for planes than they know what to do with. From a negotiating point-of-view the unions are in a much stronger position during this round of negotiations than they will be in four years when there is not such a large backlog of orders. As a confirmation of this, Randy Tisseth who is Boeing’s VP of commercial marketing has announced that the company “will probably feel downward pressure in terms of orders next year…”. Only time will tell if everyone got what they were looking for out of this negotiation.

What do you think: should the engineers have held out for more? Do you think that it was wise of them to agree to a four year contract instead of the standard three year contract? Do you think that asking for a strike vote was a good idea or was it too heavy handed? Leave a comment and let me know what you are thinking.

6 Ways To Break A Negotiation Deadlock (Plus One More)

Thursday, November 13th, 2008
When Negotiations Hit A Deadlock, Special Techniques Are Needed To Move Forward

When Negotiations Hit A Deadlock, Special Techniques Are Needed To Move Forward

So how many times has this happened to you: there you are happily negotiating along and then all of a sudden *bang* you run into an immovable deadlock. Some issue or some condition that neither you nor the other side of the table seem to be able to see eye-to-eye on just brings everything to a screeching halt. Hmm, what’s a negotiator to do? All too often negotiators bump heads for awhile trying to convince the other side to change their minds and then give up when this turns out to not be possible. There has got to be a better way of handling this! It turns out that there is…

Here are six (plus one) techniques that the folks over at the Karrass institute recommend for dealing with the deadlocks that occur in negotiations:

  1. Change The Setting: The negotiations up to this point have taking place at a specific location. If you now change the setting, then all of a sudden both sides will feel like they are starting a new round of negotiations. This means that all of the old assumptions about what would or would not work are (almost) thrown out the window. This fresh perspective might be just what both sides need to go back and revisit the issue that is causing the deadlock.
  2. Change The Negotiator(s): We are all so vain that we almost never consider this possibility, but it can be a powerful option. Sometimes we run into a deadlock because one or more of the negotiators who is involved in the discussions just can’t find a different way to look at the situation. This is often the case if the negotiations have gone on for a long time. If you switch out the negotiator, then you may find that the negotiations have taken a step back as the new negotiator works to establish a relationship with the other side of the table, but this might be just what is needed to move the discussions forward.
  3. Change Levels In The Organization: Often times a deadlock is a result of the negotiating parties not having the authority needed to be able to suggest an alternative. If this is the case, then a good way to deal with the problem is to kick it up to higher powers. They may be able to quickly find areas in which they can bend and that could get the whole discussion back on track quickly.
  4. Provide Additional Information: Each side of the table must have a reason for not being willing to budge on the deadlock issue. This reason is based on the information that they currently have. Sometimes bringing the information that you have based your position on and laying it out on the table before both parties can result in a change. The other side might point out that one of your assumptions is incorrect or they may be surprised to learn a fact that they didn’t know about. Either way, this might be just what is needed to get things moving again.
  5. Go “Off The Record”: Depending on the level of rapport that you have been able to build with the other side, this could be just what is needed. When you go off the record, you indicate to the other side that you are going to have a discussion with them about negotiating strategy that once completed will not be mentioned again. This is designed to show how much you trust the other side and to see if perhaps both sides of the table are trying to reach the same end point and are just getting tripped up by a minor issue. Careful with this one, you might be tipping your hand too much or too early in the negotiations.
  6. Say “Let’s Shift Into The Both Win Mode”: Although this doesn’t really mean anything by itself, it’s a great way to communicate to the other side that you would like to find a way to create a solution that works for both sides. Just by indicating that this is what you are working towards can often be the spark that causes the other side to start to consider more possible ways around your deadlock….and I promised you one more way to break a negotiation deadlock and so here it is:
  7. Take A Break: it sounds so simple that often we overlook it, but taking a break and stepping away from the table can often be the most powerful way to break a negotiation deadlock. We all have a tendency to get caught up in a negotiation when we are in the thick of it and our ability to think of creative ways to resolve deadlocks can decrease the longer that we’ve been negotiating. Taking a break might be just what the doctor ordered to get our creative juices flowing again.

Have you ever run into a deadlock while negotiating? How did you first try to resolve it? Did this work? How was the deadlock eventually resolved (or was it)? Leave a comment and let me know what you are thinking.