Archive for September, 2008

Say Hello To The Bogey-Man – A Negotiator’s Best Friend

Tuesday, September 30th, 2008
When Negotiating, The Bogey Is Your Best Friend

When Negotiating, The Bogey Is Your Best Friend

As a negotiator, the key to your long-term success is to have a number of different techniques that you can use when a situation calls for it. One way to think about this is like a carpenter who has a tool belt with his most commonly used tools on it. As the carpenter is working on a job, just about any situation can be solved with one of the tools that he has close at hand. Today we’re going to talk about the negotiation equivalent of a carpenter’s hammer: a practical, simple, and ethical tool that everyone should know how to use. What’s this negotiating tool called you say? The Bogey.

The easiest way to define what the Bogey is, is to show you it in action. Let’s say that you want to have your house painted. You have a contractor come out to the house, he looks it over, and then he gives you a quote for $20,000 to do the job. You then tell the contractor “Hey, I love your proposal and I think that you do great work; however, all I have to spend is $17,000 that I got from an insurance claim. Here is a certified check for that amount.” The painter accepts your offer and gets to work.

So what happens when you use the Bogey technique? There are three fundamental principals of negotiating that are at work here and it’s important that you realize what they are:

  1. By complimenting the painter, you have boosted his ego. He realizes that you now expect something from him in return. In a subtle way, you have actually asked for his help and in most cases you will usually get it.
  2. In all negotiations, the seller knows more about his product than the buyer ever will. The Bogey is one way that the buyer can give the seller a chance to show what they know about the product.
  3. One of the fundamental rules of negotiating is that there is always a better deal available for all parties that are participating in the negotiation if only they are willing to search for it. The Bogey technique is how the search for this better deal starts.

When you present a Bogey to a seller, the seller generally won’t roll over and accept it. Instead he will come back with a more complete description of what he is selling to you: the quality of his product, his workmanship, the quantity of different items included in his quote, etc. Out of all of this you will now have a much better understanding of what you are buying. Now the real negotiation begins. The seller may lower his price, drop some options, change the delivery schedule, etc. No matter where it goes from here, you will end up ahead of the game.

Have you ever used the Bogey technique when you were negotiating? How did it work out for you? Has someone ever used this technique on you? How did you react as a seller – did you start to describe all the values of your product / service? Leave me a comment and let me know what you are thinking.

Both Win: How To Negotiate A Better Deal For Both Parties

Thursday, September 25th, 2008
The Cooperative Mode Of Negotiating Helps Create Both-Win Results

The Cooperative Mode Of Negotiating Helps Create Both-Win Results

The phrase “win-win” is looking pretty ragged along about now. How about if we talk about the much more meaningful “both win” strategy for negotiating?

The key to creating a successful both-win negotiation is to remember that at its heart, negotiation is all about sharing value between both parties. If it was as simple as that, we really wouldn’t need this blog! However, as human beings we often use one of two different approaches when we enter into a negotiation: competitive mode or cooperative mode. Can you guess which mode most of us enter a negotiation with?

When we are in the competitive mode, we focus on who is currently getting how much of the pie. When we are in the cooperative mode, we focus on trying to make the pie larger so that everyone will walk away with more. Clearly the cooperative mode is the route to creating a both-win deal for both parties.

So all of this discussion leads to the big discussion: how can we go about creating a both-win deal when we always seem to start out in competitive mode? The answer is that we need to start asking ourselves the right types of questions. Specifically, we need to ask the questions that will allow us to find out what things can be changed that will allow both sides of the table’s interests better. A good example of how to do this is when you start to talk about schedules for what you are negotiating. If you can either receive or deliver the thing that is being negotiated earlier, later, or maybe all at one time or even in parts then all of a sudden there is additional value to share with both parties.

One additional way to cause this shift in negotiating modes to occur is to find a way to communicate to the other side of the table that you really WANT to reach an agreement with them, not that you HAVE to. Doing this and helping them feel good about it will go a long way towards allowing you to reach your negotiating goals.

If you are able to shift the negotiation from the competitive mode to the cooperative mode, then you will have greatly improved your chances of reaching a negotiated agreement. It’s not always easy to do, but I think that you’ll find the results well worth the effort.

What mode do you start your negotiations in: competitive or cooperative? Do you try to shift modes during the negotiation? Have you ever been able to do this successfully? How did the negotiation turn out? Leave me a comment and let me know what you are thinking.

A Quick Note Of Thanks To The Folks At Alltop.com

Wednesday, September 24th, 2008
Alltop.com is a web site that lists the best blogs in different areas.

Alltop.com is a web site that lists the best blogs in different areas.

As those of you with sharp eyes may have noticed, this blog is now sporting a shiny new badge over there on the right-hand side from the good folks at Alltop.com. They have added us to their listings of blogs and so I wanted to thank them for doing so and, of course, let you know a little bit about them. They actually describe what they do better than I could so allow me to quote them:

Alltop is an “online magazine rack” of popular topics. Tell us what you’re interested in, and we’ll bring you stories from the best websites and blogs on the topic. All the topics, all the time.

I greatly appreaciate the publicity that they’ve agreed to give this humble little bog and hopefully you’ll take the time to check out their list of other blogs all neatly grouped by topic!

Do You Want To Play A Game? EA & Take-Two’s Negotiating Failure

Tuesday, September 23rd, 2008
EA Tried To Negotiate To Buy Take-Two Software

EA Tried To Negotiate To Buy Take-Two Software

At this blog, we firmly believe that the best negotiating learning comes from observing the real world – not from just reading yet-another-book-on-negotiating. Thankfully, there continue to be a number of fantastic stories in the news that provide key lessons on how companies negotiate with each other and, all too often, what goes wrong…

Set the scene. The players in this particular ongoing drama were Electronic Arts (EA) and Take-Two Interactive Software. EA is a well known developer of video games for a number of different platforms. EA has a number of very popular titles including the best selling “Madden Football“. Take-Two is a young upstart firm that sells the insanely popular “Grand Theft Auto” games. Our story really starts seven months ago when EA made an unsolicited bid of $2B for Take-Two.

So what happened? Take-Two basically said “Thanks, but no thanks.” They stated that they thought that the EA offer of $25.74/share was too low. One reason that they said this was because their most recent game, Grand Theft Auto iV, had already sold over 10M copies.

What happened next? EA ended up letting its hostile takeover bid expire. However, as recently as this August it still seemed as though a deal might be had. EA announced that they were entering into confidential discussions with Take-Two during which EA would have access to non-public info about Take-Two’s business plans.

Where do things stand now? EA has announced that they will not make another offer for Take-Two.

What happened here? Underneath all of the discussions of how to merge two large software firms was a ticking time-bomb: the 2008 Christmas season. From the beginning, EA had made it clear that in order for the deal to make sense for them, they would have had to have been able to integrate the Take-Two product catalog into the EA catalog in time for the Christmas season. What this meant is that a deal would have had to been inked by mid-September in order to allow enough time for this to happen.

What can we learn from this failed deal? If there is a schedule issue, then you need to stay aware of it during the entire negotiation. The other side of this coin is that if you don’t want a deal to happen (like Take-Two) then simply by dragging your feet you can cause the deal to go away.

How important have dates been in your negotiations? Have you ever had a chance to use a looming date to help move one of your negotiations along? Has a negotiation ever been derailed by an inability to wrap things up by a given date? Leave a comment and let me know what you think.

How To Make “Total Cost” Work For You When Negotiating A Sale

Thursday, September 18th, 2008
How To Negotiate For The Car That You Want!

How To Negotiate For The Car That You Want!

I suspect that I’m just about every car salesperson’s nightmare. I’m the guy who decides what model car he wants by either personal experience (“I want another one just like that one”) or by reading every car review that I can get my hands on. I then go ahead and spend countless hours online and reading the paper comparing prices and availability. More often than not I’m looking for a used car so issues like mileage, year made, and how many previous owners come into play. Would you want to see me coming in the door of your dealership with my overstuffed folder of backup material?

When I arrive, the single issue that we have to talk about is price. Talk about your win-lose negotiations! Now in all fairness to the car salespeople, they do a good job of trying to expand the discussion from being just about price to a whole host of other items: extended warranty, quality of the repair shop, free oil changes, etc. However, I’m really just interested in talking about the price and I will keep pulling the conversation back to this one basic point over and over again.

Now you might think that this is a fairly poor topic for a blog that purports to be all about “good” negotiating. However, there you would be wrong. For you see my last car purchase went just a bit differently and in that there might be something for all of us to learn.

I had wrecked my previous car and so, unknown to the dealer, I had a serious need to buy. I showed up at the dealer with my paperwork in tow and sat down ready to start my typical price based negotiation. My salesman, Nick, didn’t seem to be too phased by my stack of paperwork nor my request to buy his car for $10,000 less than they had it listed for. Instead, he started off by asking if I had had a chance to shop at any of the other dealers in town. I said that I had. He then asked how that had gone. I told him truthfully that just about everyone seemed to be very nice and that they all had some play in their car prices. He then asked me if all of the cars that I had looked at had a dealer 1-year bumper-to-bumper warantee? I told him that some did and some didn’t. He nodded and said that all of his cars had this and that it was just proof that the car had been inspected and could be viewed as an insurance policy just in case something happened during the first  year. Without actually saying the words, he let me know that there was a value to this warantee.

Next he asked if I had only looked at cars that had had one owner. I said that I had looked at a mix. He said that when he bought a personal car, he always made sure that it had had a single owner before him – it just kept things simplier he said. Once again, he had implied a value to this feature of the car that I was interested in without actually saying the words.

Finally, he asked if all of the other car dealers had provided me with a CarFax report on the cars that I had looked at. I told him that some did and some didn’t. At this point in time he whipped out a CarFax report for the car that I was interested in and asked me to keep it. Once again, Nick was showing the value of how this car dealership did business.

In the end I ended up buying a car from Nick. I was able to get about $3,000 off of their listed price – not the $10,000 that I had originally asked for. However, I still felt that I was getting a good deal. Nick had done a good job of expanding my view of the deal that we were negotitating from being a “price only” deal to including the total cost efficiencies of the deal.

What were the total cost efficiencies for my deal? Well the 1-year bumper-to-bumper warantee had a value of between $1,200 – $2,000. The one owner feature is a little harder to quantify; however, I’ll put it at between $500 – $1000 (to cover hard use repairs). The CarFax report would have cost me about $35.00. Additonally, there was the cost for the time and money that I would have spent driving around to visit more dealerships. In the end, Nick’s ability to get me to see the big picture got him the sale and me a car.

How do you go about negotiating to buy a car? Are you only focused on price or do you allow other issues to be considered? The last time that you bought a car, did the sales person just talk price with you or did they try to expand the scope of the deal? Leave a comment and let me know what you are thinking.