Plan Your Next Negotiation, Negotiate Your Plan, Be Successful

January 27th, 2012
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In order to be successful in a negotiation, you need to have a plan

In order to be successful in a negotiation, you need to have a plan

When I’m working with negotiators who are trying to become better, they always ask me what the secret to moving to the next level is. For years I always told them that there was no “silver bullet” that would allow them to make the jump. It was just going to take a lot of hard work.

Lately I’ve decided that I’ve been wrong. It turns out that there is one thing that any negotiator can do that will allow him or her to move up to the next level. This secret turns out to be something that all of us should be doing anyway. In fact I think that it should really be part of the negotiation definition: planning the negotiation.

Negotiating Is Dynamic, Why Bother To Plan?

Nobody could possibly object to the idea of creating a plan to guide your actions during a negotiating session, right? If this is what you think, then you’d be wrong. I get a lot of push back from my clients when I suggest this.

What they tell me is that they view negotiations as being a dynamic thing. They don’t think that a plan will do them any good – it will quickly become useless and so why waste the time creating one in the first place?

I have a saying that I share with my clients when they say this: plan your work, work your plan, and it will all work out. Yes, a lot of things that you can’t possibly anticipate may happen during a negotiation process. However, by having a plan you’ll know where you want to go during the negotiations and you’ll know how you want to get there.

The Best Way To Develop A Negotiating Plan That Will Work

If I’ve been able to convince you that having a plan for your next negotiation is the way to go, then perhaps your next question will be how can you get better at creating plans for negotiating? It turns out that this is actually pretty easy to do.

The first thing that you’ll want to do is to do some role playing. Because of the dynamic nature of negotiating, you’ll never be able to know exactly how the other side is going to react to your proposals. If you can get someone to play the role of the other side of the table, then when you make your proposals you just might be surprised by their reaction. This is a good thing – you can update your plan to take this kind of reaction into account.

Additionally, during the actual negotiations you will want to make sure that you and your team have enough time to make sure that you are staying on plan. This means that you should plan on taking frequent caucus breaks. Only by re-synching with your team will you be able to get your side of the table back onto your plan if things have goon awry.

What All Of This Means For You

All of us want to become better negotiators. We spend a lot of time researching new negotiation styles and negotiating techniques; however, it turns out that one of the most powerful ways to become better has been under our noses all along: practice planning. It’s so simple that we’ve overlooked it for too long.

Sometimes a negotiation seems to be too dynamic. I mean how could you ever hope to plan for something that changes that much? However, it turns out that by having a plan, you’ll always know where you want to go and how you’ll get there.

In order to make sure that your plan will work for you, you can take the extra step and do some role playing before the actual negotiations start. By doing this you can adjust your plan so that it accounts for the actions that you believe that the other side may take.

Having a plan gives you something that every negotiator needs before a principled negotiation starts: self-confidence. If you know what you want and how you’re going to get it, then there’s a much better chance that what you’ve negotiated is going to end up producing a good deal for both sides.

- Dr. Jim Anderson
Blue Elephant Consulting –
Your Source For Real World Negotiating Skills™

Question For You: How much time do you think that you should spend creating a plan for your next sales negotiation?

Click here to get automatic updates when The Accidental Negotiator Blog is updated.

P.S.: Free subscriptions to The Accidental Negotiator Newsletter are now available. Learn what you need to know to do the job. Subscribe now: Click Here!

What We’ll Be Talking About Next Time

The goal of any negotiation is to get the other side of the table to see things your way. Hmm, how are we going to make that happen? What you are going to have to do is to become skilled at finding ways to support the position that you are taking. In order to get better at doing this, I’ve got 5 tips that will boost your skills…

Sales Negotiators Know That The Devil Is In The Details

January 20th, 2012
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The devil is in how you set up the negotiating room …

The devil is in how you set up the negotiating room …

What is it going to take to make your next sales negotiation work out the way that you want it to? Do you need to go buy a bunch of negotiating books to learn the latest negotiation styles or negotiating techniques? Do you need to bring in a hired gun? Or maybe all it will take is something so simple that it often gets overlooked – setting up the negotiating room correctly?

Sometimes It’s All About The Supplies

I know that you’d like to have a talk about the best way to seize and hold onto power in your next negotiation. However, long before you get to the point where you need to worry about who has the power, you first need to make sure that the room that you’ll be negotiating in is going to help you to reach the deal that you want to reach. It may not be a part of the negotiation definition, but it probably should be.

Although we generally focus the most on the details surrounding the actual negotiations themselves, it turns out that we really need to expand our thinking. What I’m saying here is that we need to spend some time thinking about lunch. And maybe dinner.

Studies have shown that we humans don’t do well if we try to work for long periods of time without taking a break. This holds true when we are negotiating. That means that both lunch and dinner breaks are necessary. That means that the big question is how are you going to get your hands on these meals? Will everyone go offsite? Will you have the meals brought in? It’s always important that both sides of the table can go off and eat by themselves – this is when some of the most important strategy work gets done.

Knowledge Is Power

It has always been my opinion that a negotiation is simply a specialized form of communication. What this means is that you need to find ways to grab and hold on to the other side of the table’s attention.

The room that you choose to negotiate in needs to help you to do this. Don’t let the layout of the room or how it forces people in it to sit to take attention away from the material that you’ll be presenting.

Which leads to my next point: make sure that you have everything that you need to make your presentation. Don’t plan on showing up and just presenting some PowerPoint slides. Assume that things will be unclear to the other side. Assume that you’ll end up having discussions about how your proposal can be modified to make it acceptable to the other side.

If this is going to happen, then you are going to have to be prepared. This means that you need to take the time to make sure that you’ll have all of the supplies that you’ll need before the negotiations begin: whiteboards, blackboards, markers, paper, copy machines, etc.

Finally, what does the lighting in the room look like? If it’s not up to the task, you and everyone else are going to find yourself in the dark – literally! Visit the site before the negotiations start and make sure that both the lighting and any audio systems are going to help, not hinder, your next negotiation.

One final note that I almost hesitate to bring up. However, it’s been an issue more times than I care to admit. Make sure that everyone involved in the negotiations knows where to go. All too often busy people make assumptions about where the negotiations will be held and they end up showing up at the wrong location – perhaps even the wrong city!

What All Of This Means For You

As negotiators it can be all too easy to get lost when we are looking for a way to make our next negotiation process work out the way that we want it to. This idea is a great idea; however, all too often we end up focusing on the wrong things. Instead, as part of conducting a principled negotiation, we should spend some time thinking about how the room that we’ll be negotiating in will be set up.

Things that we need to keep an eye on include making sure that when breaks occur, there are places to eat nearby. Making sure that it will be easy for both sides to focus on the material being presented as well as making sure that everything that you’ll need in order to explain positions and document your progress is available. Finally, make sure that everyone knows where the negotiations will be held – don’t waste time waiting for people to show up!

In negotiations, as in life, more often than not it’s the little things that determine how what we’ve negotiated turns out in the end. If you take the time to make sure that where your next negotiation is going to be held is set up to support you, then you’ll be that much closer to successfully reaching a deal.

- Dr. Jim Anderson
Blue Elephant Consulting –
Your Source For Real World Negotiating Skills™

Question For You: What do you think is better – eating onsite or going offsite for meals while negotiating?

Click here to get automatic updates when The Accidental Negotiator Blog is updated.

P.S.: Free subscriptions to The Accidental Negotiator Newsletter are now available. Learn what you need to know to do the job. Subscribe now: Click Here!

What We’ll Be Talking About Next Time

When I’m working with negotiators who are trying to become better, they always ask me what the secret to moving to the next level is. For years I always told them that there was no “silver bullet” that would allow them to make the jump. It was just going to take a lot of hard work.

Lately I’ve decided that I’ve been wrong. It turns out that there is one thing that any negotiator can do that will allow him or her to move up to the next level. This secret turns out to be something that all of us should be doing anyway. In fact I think that it should really be part of the negotiation definition: planning the negotiation.

5 Tips For Selecting The Right Location To Negotiate In

January 13th, 2012
Image Credit
The outcome of your negotiation may depend on where you are meeting

The outcome of your negotiation may depend on where you are meeting

What’s your goal for your next negotiation? If you are like 99.9% of the other negotiators out there, you want to have the other side agree to your requests while at the same time not having to agree to too many of their requests. Hmm, how best to make this happen? It turns out that one of the keys to having the negotiation process turn out the way that you want them to starts long before the actual negotiations do – it happens when the room where you’ll be doing your negotiation is selected.

Who’s Where And Why?

You are a busy, successful negotiator. You don’t have time to worry about such trivial things as what room you’ll be conducting your negotiations in. You need to be spending your time worrying about the things that really matter: researching the other side and picking the negotiation styles and negotiating techniques that you’ll use.

Hold on a minute, I’m going to tell you that the outcome of your next negotiating session may very well depend on how the room that you negotiate in is set up. This item should be part of the negotiation definition. Now do I have your attention? Let’s start with the simple things, like the chair that you’ll be sitting in.

The other side is going to have a leg up on you if you are distracted for any reason. A great way to do this is to set the room up so that you find yourself sitting in a distinctly uncomfortable chair. You might think that this is a trivial issue, but that’s the point – it will irritate you just enough to keep you off of your game and give more power to the other side.

There’s another angle to this technique. We all love those rooms that have floor to ceiling glass walls that allow you to look outside. What we tend to forget is that at the start and the end of the day, the sun will be shining in through those very windows. When this happens, if your chair has been situated so that you are looking out of the windows, you’ll be staring directly into the rising or setting sun. This will throw you off of your game very quickly!

Since most of us don’t negotiate by ourselves, where the rest of our team is sitting is very important. What we want to do is to make sure that everyone who is on your team is seated so that they can maintain eye contact with each other. So much of what goes on during a negotiation is subtitle that this type of ability to communicate is critical. Likewise, ensuring that you match up different roles with the other side across the table (executive to executive, legal to legal, etc.) can significantly help with communications.

It All About So Much More Than Just The Room

So now that we have where you and your team will be sitting all taken care of, we’re done with this room stuff, right? Well no, there’s still the issue of picking the actual room itself.

What you want to do here is to make sure that the size of the room matches the number of people who will be participating in the negotiations. This means that a very large room is not suitable for a small negotiating party and likewise a small room won’t suit the needs of a large group of negotiators.

It turns out that you need to worry about more than just the room that you’ll be negotiating in. You also need to make sure that other rooms are available to be used by both sides of the table. We all know how negotiations go – it’s not always what gets discussed at the “big table” in front of everyone that helps you get to a deal, but rather the smaller discussions that happen offline that will help resolve issues and allow you to make progress.

What All Of This Means For You

In a principled negotiation, as with all such things in life, it’s the little things that end up making all of the difference. One of the biggest of the little things are the decisions that get made about the room that you’ll be conducting your negotiations in.

It’s a 1,000 little things about the room that can have an impact on your ability to reach the deal that you want. You need to make sure that you’ll have a comfortable chair, that you won’t be staring into the sun, and that both your team and the other side are correctly seated at the negotiating table.

Once you have the room taken care of, you need to make sure that the rest of your negotiating environment also meets your needs. This includes making sure that the size of the room that you’ll be using matches the size of the teams that will be negotiating: not too big, not too small. Finally, you’ll need to make sure that you have additional rooms available so that both sides can have those all so important side meetings.

As a negotiator you are responsible for making sure that the time and energy that you put into any deal that you’ve negotiated yields results. One way to help this happen correctly is to take the time to make sure that the negotiating room meets your needs. Take care of this detail, and the room will take care of you.

- Dr. Jim Anderson
Blue Elephant Consulting –
Your Source For Real World Negotiating Skills™

Question For You: What do you think that you should do if you’ve started the negotiations and you discover something wrong with the room?

Click here to get automatic updates when The Accidental Negotiator Blog is updated.

P.S.: Free subscriptions to The Accidental Negotiator Newsletter are now available. Learn what you need to know to do the job. Subscribe now: Click Here!

What We’ll Be Talking About Next Time

What is it going to take to make your next sales negotiation work out the way that you want it to? Do you need to go buy a bunch of negotiating books to learn the latest negotiation styles or negotiating techniques? Do you need to bring in a hired gun? Or maybe all it will take is something so simple that it often gets overlooked – setting up the negotiating room correctly?

Get What You Want By Bringing A Purple Monkey To Your Next Negotiation

January 6th, 2012
Image CreditThe purple monkey will help you get what you want in a negotiation

The purple monkey will help you get what you want in a negotiation

How did your last negotiation go? Did you and the other side of the table spend your time working through a long list of demands that the other side had made? Did you end up feeling as though you had negotiated for a very long time? The next time that you prepare for a negotiation, you need to come up with a way to streamline the process so that you can reach an agreement quickly. It turns out that you can make this happen by bringing a purple monkey to the negotiations.

Don’t Let The Other Side Control The Negotiation

When you sit down to negotiate, who’s in charge? I mean, it’s either you or them, right? Why let them take charge? Why not seize the reigns of the negotiation process right off the bat and take charge?

If you don’t do this, then what can happen? In short order, no matter what negotiation styles or negotiating techniques you are using, you may find yourself spending a lot of time talking about things that you really don’t want to be talking about. Things that you don’t want to talk about can be broken into two groups: trivial things and dangerous things.

Trivial things are those things that show up on the long list of push-backs to your proposal that you get from the other side. It’s always very hard to determine which of these items are real issues, and which ones have just been brought up so that the other side has some negotiating currency to play around with.

Dangerous things are those issues that you really don’t want to have to negotiate about with the other side of the table. These can relate to shortcomings that you know that your offer has, or issues where you have not been given any flexibility by your management. No matter what the cause is, you know that if you have to spend a lot of time discussing these types of issues, things are not going to go well for you.

How A Purple Monkey Can Help You Control The Negotiation

If you want to take control of your next negotiation, then you need to bring a purple monkey to the table. No, I’m not suggesting that you go down to the zoo and ask for a loaner — that wouldn’t be part of a principled negotiation. Rather, I’m going to suggest that you do a little bit of work before the negotiations start in order to ensure that they go the way that you want them to go.

Here’s what you need to do. Take a look at the issue that you’re going to be negotiating. Focus on the proposal that you’ll be bringing to the table. Now, go ahead and add an unreasonable request to your proposal. Something that you know that the other side just won’t be able to sit for. Slide it right in there and make sure that nobody removes it before it gets presented to the other side.

This unreasonable request is your “purple monkey”. It’s so big and unacceptable that it’s going to completely capture the other side’s attention. They are going to look at that and instantly they are going to start to try to come up with ways to get you to remove it from your proposal.

Oh sure, you will eventually remove it. However, it’s going to take a lot of convincing by the other side to get you to do it. The effect of this is that the other side is going to be distracted and they’re not going to notice all of the trivial things that they would otherwise put on a list to negotiate with you.

Likewise, that purple monkey is going to be so distracting that there is a very good chance that the other side won’t think to bring up the dangerous issues that you really don’t want to talk about. Simply by bringing the purple monkey to the table, you’ve taken control of the negotiation and you’ve steered it in the direction that you wanted it to go.

What All Of This Means For You

In any negotiations, there are going to be demands placed on you by the other side of the table – there’s nothing that you can do about this. However, what you can control is what those demands are and how many of them there are.

In order to prevent the other side from creating a long list of items to be discussed over a long period of time, be proactive. When you make your initial proposal to them, include a purple monkey in it. This item is one that you know will be completely unacceptable to the other side. In fact, it will completely gain their attention and make them insist that it be removed from your proposal. By causing them to focus on your purple monkey, you’ll shorten the list of other items that need to be negotiated.

Although adding this purple monkey technique to your negotiation definition may seem to be simple to do, it turns out that it is very powerful. Take control of your next negotiation by spending the time before the negotiation and find out how you can bring your purple monkey to the table so that you can reach a better deal quicker.

- Dr. Jim Anderson
Blue Elephant Consulting –
Your Source For Real World Negotiating Skills™

Question For You: Do you think that you should limit yourself to bringing only one purple monkey to the negotiation or should you bring more?

Click here to get automatic updates when The Accidental Negotiator Blog is updated.

P.S.: Free subscriptions to The Accidental Negotiator Newsletter are now available. Learn what you need to know to do the job. Subscribe now: Click Here!

What We’ll Be Talking About Next Time

What’s your goal for your next negotiation? If you are like 99.9% of the other negotiators out there, you want to have the other side agree to your requests while at the same time not having to agree to too many of their requests. Hmm, how best to make this happen? It turns out that one of the keys to having the negotiation process turn out the way that you want them to starts long before the actual negotiations do – it happens when the room where you’ll be doing your negotiation is selected.

Merry Christmas – Take The Week Off!

December 30th, 2011
Here's Hoping That You Name Shows Up On The "Nice" List This Year!

Here's Hoping That You Name Shows Up On The "Nice" List This Year!

Loyal readers & subscribers, here’s hoping that this upcoming Christmas season week is a great week for you – I’m taking it off! Blogging will resume after the holidays…

Everyone seems to celebrate something different this week, but I’m hoping that no matter how you choose to spend your time, you will enjoy yourself. The world can wait, let’s spend time with friends and family and we’ll get back to the madness when the new year begins…

Have a happy and safe week no matter where you are and we’ll talk again next week.

- Dr. Jim Anderson