Posts Tagged ‘credibility’

Sales Negotiators Need To Learn Their History Lesson

Friday, November 4th, 2011
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Taking notes is an important part of learning from a negotiation

Taking notes is an important part of learning from a negotiation

When you sit down at the negotiating table with the other side, what’s running through your mind? Are you wondering what they are thinking? Are you wondering what negotiating techniques they will use? If you have studied your history lesson, then you’ll already know the answers to these questions.

History Is Always Repeated In Negotiations

There really is no excuse for not knowing the negotiation styles practiced by the other side before you sit down at the negotiating table. Everybody has a history and with a little digging, you can learn a great deal.

The easiest case is if the other side has done business with your firm in the past. There should be a history of the negotiations that they have done with you: what they bought, what they paid, who they negotiated with in the past, and any problems or issues that came up during those negotiations.

History comes along with both sides of the table: their side and yours. You arrive with a resume that consists of your practicing principled negotiation with other companies. This can be incredibly powerful as a set of current references to support you during this negotiation. You can always refer to the deals that you’ve negotiated in the past to show that you’ve negotiated successful deals in the past that benefited both sides of the table.

You Can Only Pass Your History Test If You Take Good Notes

The key to maximizing the value of each negotiation that you are involved in is to realize that you are really setting the stage for your next negotiation with this party. That means that you’re going to have to take good notes.

History does repeat itself and nowhere else is this clearer than during the negotiation process. If you’ve taken good notes the last time that you were involved in negotiations with this company, then you’ll be able to anticipate each move during the negotiation.

In order to prepare for the next time that you meet the other side of the table, you need to spend time after the current negotiation wraps up documenting what happed during the negotiation. You can think of this as being a sort of negotiation definition — it will tell you how the next time will go. You should document such things as what kind of demands the other side made as well as how they went about making concessions.

What All Of This Means For You

There is no excuse for going into your next negotiation without having a good understanding of who you are going to be up against. There should be enough of a past history of negotiations that the other side has been involved in to allow you to build a good understanding of their negotiating style.

The burden of creating a history of the other side also falls on your shoulders. After you complete a negotiation with them, you have to write down good notes about how the process went. These notes are both for you and for any other negotiator that has to go up against them in the future.

There is the saying that “knowledge is power”. Nowhere is this more true than in negotiations. The nice thing is that with some history collection efforts on your part, you can gather the knowledge that you’ll need in order to more quickly reach a successful deal!

- Dr. Jim Anderson
Blue Elephant Consulting –
Your Source For Real World Negotiating Skills™

Question For You: How much time do you think that you should invest in researching the other side of the table’s negotiating history?

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What We’ll Be Talking About Next Time

A quick question for you: are you afraid to fail? Would you be willing to take on responsibility for a negotiation that might not be a success? I’m willing to bet that a lot of us would say “no” – our company’s negotiators who are perfect are rewarded while negotiators who fail are kicked to the curb. However, I’m going to tell you that you’re wrong – get ready to fail if you want to succeed.

Every Negotiation Needs A Rap(port) Star!

Tuesday, December 16th, 2008
Establishing Rapport With The Other Side Is Music To Everyone's Ears

Establishing Rapport With The Other Side Is Music To Everyone

So here’s something that will blow your mind: studies have shown that car shopping customers are willing to pay between $200 and $300 MORE for a car if during the negotiation process they became convinced that the salesperson was committed to their satisfaction.

Wow – talk about a successful negotiation for the salesperson. But wait, isn’t the customer the customer getting something out of this also – satisfaction. Think back over all of those deals in which you have been the customer and in which you walked away afterwards feeling less than satisfied. Perhaps nobody is getting taken for a ride here (sorry for the pun).

It’s possible that the customer side in this type of deal can actually put a value on being made to feel satisfied: $200-$300. Hmm, if it’s true when people are buying cars, just imagine what feeling satisfied must be worth when you are working on a much larger deal!

All this comes down to one thing: part of the price that is being negotiated is friendship and goodwill. Angry, bitter, combative negotiators will get beaten down on price each and every time. In all business negotiations we must remember that we are negotiating not only things (goods and services), but also attitudes.

As the car buying study shows, part of the price of any deal that you negotiate will include:

  1. Trust: does the other side trust that you have been straight with them and that you will keep your word after the deal is signed?
  2. Friendship: yes, friendship does still exist in the 21st Century. Does the other side believe that they have developed a relationship with you that will continue to exist after the negotiations are completed?
  3. Integrity: would you do something that you knew was wrong? Would you sell a product or a service that you knew was flawed or wasn’t going to meet a customer’s needs?
  4. Goodwill: do you have that intangible asset that makes the other side believe that you will do them no harm?
  5. Credibility: does your track record support what you are saying?
  6. Authority: do you really have the ability to deliver all that you have promised?
  7. Status: are you the peer or the better of the other side – are you the right one for them to be negotiating with?

It’s important to note that there is a HUGE difference between establishing rapport (a connection) with the other side vs. just being cooperative. Experiments have shown that when the other side is exploitative, they can easily take advantage of cooperative negotiators.

So where does all of this lead to? It’s as simple as realizing that compatible attitudes between both sides of the negotiating table are needed in order to be able to reach solid, long-lasting agreements. In the end, there is no way that either side can trust what the other side has promised if the two sides can’t trust each other.

Although they may not be listed on the list of bargaining points that you drew up before the negotiations started, everything that we’ve discussed including recognition, friendship, and trust are always items that are up for negotiation. It’s well worth the extra time that it takes to make sure both sides walk way mutually satisfied.

Have you ever negotiated a deal and then left unsatisfied? How much would you have paid to have been satisfied? Have you ever formed a lasting friendship with the other side during a negotiation? How important is trust to you when you are negotiating with someone? Leave me a comment and let me know what you are thinking.