Posts Tagged ‘creativity’

Great Negotiators Aren’t Afraid To Stumble On The Way To The Top

Friday, November 11th, 2011
Image Credit Great negotiators always slip up before they become great

Great negotiators always slip up before they become great

A quick question for you: are you afraid to fail? Would you be willing to take on responsibility for a negotiation that might not be a success? I’m willing to bet that a lot of us would say “no” – our company’s negotiators who are perfect are rewarded while negotiators who fail are kicked to the curb. However, I’m going to tell you that you’re wrong – get ready to fail if you want to succeed.

How To Kill Your Negotiation Career

In your job right now, what would happen to you if you failed? That end-of-year review would be a tough one to sit through, right? Let’s face it, failure is not something that is rewarded in our workplace and in fact it’s something that we all actively avoid if we possibly can.

However, maybe we’re just setting ourselves up for a much bigger career disaster. Can we all admit that the world as we know it is changing? Can you remember watching old-time movies where the hero would get a job at a company and then spend his or her entire career working there? We all know that those days are long gone.

Something else is changing also: our jobs. The job that you had when you started working may already be gone. The negotiation styles and negotiating techniques that you used to use probably don’t work as well anymore. A negotiation definition that was in use just 5 years ago probably wouldn’t describe what you do today. This all means that you are going to have to change and change involves risk and along with risk comes the very real possibility that you are going to fail.

How To Become A Success By Failing

Well, that failing stuff doesn’t sound like it’s going to be any fun. But wait, has anyone else ever failed? Turns out that yes, in fact most successful people can look at their past and point to failures that helped them to get to where they are now.

The poster child for this kind of “good failure” would be Howard Schultz – the guy who founded the Starbucks chain of coffee shops. We all know and love the Starbucks store today, but when Howard first started it he really blew it. There were no chairs, he played lots of opera music, and his menu was in Italian. Clearly he realized that he had failed, quickly adjusted, and went on to become a big success.

You can do the same. You need to learn to make lots of small bets during your negotiations. Some of these bets will pay off, and some won’t. It’s through what you learn from the failures that you’ll be able to make tiny changes to your approach to negotiating and try, try again.

If we keep doing things the same way that we’ve always been doing them, then we will eventually stagnate and then we’ll go into decline. However, if you have the courage to start to fail and to learn from those failures, then the future contains limitless possibilities for both you and your career.

What All Of This Means For You

Negotiators who are afraid to fail will never become a true success. Oh sure, they may do ok for a few years, but when things get really rough, they’ll wash out.

If you are willing to adjust how you view failure, your negotiating career can take off. However, if you can start to look at failures as being simply being learning experiences that are not be feared, but they are to be used to become a better negotiators then you’ll be able to grow and become better at what you do.

No, you can’t be an idiot about this and do silly things that cause your negotiations to fail – you still need to practice principled negotiation, but if you try your hardest and your negotiation still fails than you will have learned what part of your negotiation process doesn’t work. The big deal is that it takes courage for you to be able to do this.

Negotiators who are a success have to had failures in their past. It’s from the forge of failure that the steel of success is formed. Learn how to make small bets so that you can learn what works and what doesn’t. Learn from both your failures and your negotiated deals. Do this well and you’ll become a successful negotiator.

- Dr. Jim Anderson
Blue Elephant Consulting –
Your Source For Real World Negotiating Skills™

Question For You: What’s the best way to get your management to become comfortable with failures as a sign of success?

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What We’ll Be Talking About Next Time

A negotiation is very much like a dance, you make a move and then your move forces the other side to make a move. Once they’ve done that, then their actions force you to take some corresponding action and so on. There is a logic to all of this and where things get interesting is when we start to try to figure out if the role that logic plays is working for us or against us…

To Team Or Not To Team, That Is The Question

Friday, January 22nd, 2010
Image Credit
It’s Easier To Make It To The Finish Line When You Have A Team

It’s Easier To Make It To The Finish Line When You Have A Team

Don’t you just love movies? Whenever there is a negotiation going on in a movie, be it with hostage takers or closing a big business deal, there is always the picture of the noble solitary sales negotiator doing his / her best to close the deal against almost impossible odds. Can you tell me what is wrong with this picture?

Say Hello To Negotiating: The New Team Sport

The arrival of the 21st Century has brought with it a great deal of complexity. This is especially seen when it comes to sales negotiations. It doesn’t seem all that long ago that almost all sales negotiations were carried out by a single negotiator – teams of negotiators were reserved for extraordinary deals.

However, due to the complexity of deals and their often technical nature, teams have become more of the norm instead of the exception when negotiating sales deals these days.

Why Bother Creating A Team To Handle A Negotiation?

There are a number of advantages of doing sales negotiations using a team of negotiators. Not all of these benefits may be obvious upon first glance. Here are a few of the most important reasons for using a team to negotiate your next sales deal:

  • Knowledge: As smart as a single person may be, a team will always bring more raw knowledge to the table. It’s just a fact of life that a team of negotiators will have had more experiences and more diverse experiences than any one single negotiator could possibly have had.
  • Creativity: In order to reach a deal with the other side of the table, the ability to create a novel deal that works to the advantage of both sides is a critical skill. In order to make this happen, the creativity of the entire team is going to have to be harnessed in order to search out all of the possible solutions to the issues that will arise during the negotiations. A single negotiator will hit a brick wall when a team is still going strong and creating ways around issues.
  • Details: It’s a fact of life that it’s the little details of any sales negotiation that can result in a deal that is good or bad for either side. The challenge in modern negotiations is trying to stay on top of a sea of constantly shifting information and understanding just what the ramifications of each agreed to change will be. This is too much for one person and perfect for a team where responsibilities can be divided up amongst the team members.
  • Risk: research into how negotiating teams operate has shown that as a group, teams of negotiators will generally set higher goals for a negotiation and will take more risks during the negotiation in order to achieve those goals. The flip side to this behavior is that when the stakes grow too large, when they threaten the organization, teams will become more conservative than individual negotiators.

What’s Wrong With Using Teams To Negotiate

Although the advantages of using a team of negotiators to complete a deal is generally a better idea then relying on one single superhuman negotiator, there are some drawbacks to the team approach.

The single greatest drawback to using a team is that it requires a strong leader. You might be scratching your head at this issue, but it is really the heart of most negotiating team problems: poor leadership. The reason that it can be so hard to get a good leader for a negotiating team is because the skill set needed to be a good leader is so large.

Negotiating team leaders need to have several characteristics in order to be successful. In order to accomplish the goals that the team has set for the negotiation, the team leader has to be both flexible and firm. Ultimately the team leader needs to act like a conductor and make sure that the negotiation continues to flow in a direction that will result in a deal being reached. He / she can’t allow it to get hung up on small issues or get lost in a discussion about some issue that is not relevant to reaching a deal.

What All Of This Means For You

Each sales negotiation is unique. It has its own set of challenges and its own opportunities. One of the first decisions that needs to be made is if you’ll approach the negotiations by yourself or with a team of negotiators. More often than not the right answer is going to be to use a team.

A team of negotiators can accomplish much more than a single negotiator can. From such practical issues as being better able to keep track of all of the details of an ongoing negotiation to also being better suited to creating creative solutions to obstacles that pop up, teams are almost always a better approach.

As long as you can supply a skilled negotiating team leader, you should be in good shape. This means that if you want that job, you’ve got some studying to do. Negotiating is hard. Successfully leading a team of negotiators is even harder!

Do you feel more comfortable negotiating by yourself or as part of a team?

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What We’ll Be Talking About Next Time

Today’s sales negotiation sessions have become so complex that it’s almost too much for a single negotiator to handle. That’s one reason that more and more sales negotiators are being handled by teams of trained negotiators. This simplifies a lot of the record keeping and tactical details of a negotiation; however, it introduces a new layer of complexity – how to manage the negotiating team…