Archive for the ‘money’ Category

Real World Negotiating: Boeing vs. The IAM

Monday, September 8th, 2008

Boeing and the IAM are in labor negotiations
If you’ve been following the news lately, you are probably aware the that the International Association of Machinists (IAM) has gone on strike against the Boeing corporation. News reports are saying that Boeing stands to lose up to $100M every day that the machinists are on strike – wow, that’s a lot of money! Boeing’s and the IAM’s situation provides a unique ecosystem for us to peer into in order to watch a high stakes negotiation while it’s in progress. Both sides are actively maneuvering to boost their negotiating power and take power away from the other side so there is a lot for us to learn here.

What’s Being Negotiated? The IAM is negotiating a new 3-year contract with Boeing. Note that the contract is fairly short. Boeing likes it this way because they aren’t comfortable with their ability to predict the future and they don’t want to be required to keep a lot of union workers on staff if the market turns on them in the future.

What’s the Hang-Up? The usual key issues revolve around wages and health-care costs. However the big hang up has proved to be job security. Boeing’s new 787 Dreamliner program has shown that the company is willing to outsource much of the creation of parts to international suppliers and have local staff just be responsible for final assembly. The current conflict is a direct result of a disagreement over how much say the union should have in future Boeing decisions on how much work should be shipped out to other suppliers.

Why Is This Such A Big Deal? Right now suppliers can deliver parts directly to the Boeing assembly lines. The union workers fear that the next step will be for the suppliers to install their parts directly onto the plane – thus removing the need for the union workers.

What kind of interesting tactics have been used during this negotiation? What’s caught my eye is that both sides seem to be trying to influence outside parties in order to apply pressure to the main negotiating parties. Case in point:

  • Boeing presented a counter proposal to the union just before the Labor Day weekend. It was clear that they were hoping that this proposal would generate a great deal of family dinner table conversation. Boeing was hoping that the machinists wives/husbands would exert pressure to accept the contact because a strike would become very expensive very quickly in a world with $4/gallon gas.
  • The IAM’s president had met with Boeing’s Chairman months ago and warned him that the outsourcing issue would be an important one. Then he told the newspapers that he had told him this.

So what happens now? We’ll have to wait and see but it should be quite interesting. Boeing has a backlog of 3,600 planes that are already late for delivery. This strike could cause those planes to slip even more. The union thinks that they have enough leverage that if they have to stay off the job until 2009, they are willing to do so. Let’s see who does what next!

Do You Mind If I "Nibble" On You?

Tuesday, August 26th, 2008

The nibble is a negotiating technique that allows the buyer to get just a little bit more

Ah, the things that they don’t teach us in school – like the fine art of nibbling. No, I’m not talking about the process by which you take an hour to eat a cookie by making small bites all around the outside until the whole cookie has been eaten. Instead, I’m referring to the well loved negotiating tactic (among others). In the rest of the world, nibbling is a well accepted business practice by most cultures. In the U.S. it is generally frowned upon and those who use it are viewed as being cheap. However, it works. It works quite often. Maybe we should find out more…

One of my friends, Mike, is a professional Nibbler. Awhile back I was spending a weekend with him when he decided to go out furniture shopping and so I tagged along. Mike found a breakfast room table that he really liked and after going back and forth with the sales person, he had finally reached a price that they could both agree on. Then Mike did something that was unusual. He asked the salesman to throw in the painting that was on the wall in the display area. The surprised salesman thought for a moment, and then agreed. Mike thanked him and got out his checkbook, paused, and then looking directly at the salesman said “… and do you think that we could throw in those pillows that are over on that sofa as part of this deal?” The salesman took a bit longer to answer this time. He said that he could only provide two of the four pillows as a part of the deal. Mike said that that was fine and proceeded to write out his check.

So what had Mike done here? He had gone in to buy a breakfast table and had walked out with a breakfast table, a painting, and two throw pillows. Truly he was a master Nibbler! The art of nibbling has been around since the dawn of man. The answer to the question of whether or not you should nibble in a given business situation is a matter of your judgment.

Why does Nibbling work? There are five main reasons why the nibble is such an effective negotiating technique:

  1. The other side really, really wants to close this deal.
  2. The other side has invested a lot of effort to get this far, why blow it now?
  3. The “nibble” has a small value in comparison with the value of the whole deal.
  4. You are seen as a potential repeat customer if they give in on this one small point.
  5. They want you to be left with the feeling that you got a bargain.

Beware the Invisible Nibble! Nibbles can still occur even after a deal is closed. Generally these unseen nibbles are made by buyers who end up paying their bills late, asking for special delivery options or requesting free training that was not part of the original deal.

How Do You Stop The Nibble? So what could have that furniture salesman done to stop my friend Mike from so effectively nibbling on him? Here are a few tips:

  • He could have had a published price list. Once Mike saw that he could negotiate the price of the table, everything else was up for grabs.

  • He could have insisted that the table was one deal and anything else would have to be another deal.
  • He could have said that he didn’t have the authority to agree to Mike’s nibble request.
  • He could have resisted the desire to give in to Mike’s requests. If he had been able to hold out just a bit longer, Mike, the nibbler, would have given up.

So now you have another negotiating technique to use. This one will take some guts and the inner strength to give it a try even if you know that you’ll be viewed as being cheap. Are you willing to give it a go?

Have you ever had someone try the Nibble on you? Did it work? Have you ever tried to use the Nibble? What were you buying? Did it work out for you or did you get shut down? Leave a comment and let me know.

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You Want A Bargain? Learn How Other Cultures Barter

Friday, June 27th, 2008

Skills needed in order to bargain at the bazaar

Although we pride ourselves on living in modern times, the art of negotiating is an ancient skill that our relatives who lived in more humble times probably did better than we do. Don’t despair — there’s no need to feel like a dummy! What your ancestors once knew can be quickly relearned! (plus you already know how to prepare to start to negotiate)

There are three negotiating skills that your grandfather’s grandfather used every time he ventured to market:

  1. Always leave yourself room to negotiate (& grant concessions): When trying to buy something, consider the price that is advertised for anything as simply a starting point no matter if it’s vegetables in the market or a giant wide-screen TV. Whatever you first propose as a price that you’d be willing to pay, make sure that the gap between it and the advertised price is great enough that you’ve got plenty of room left with to negotiate in. The flip side to this rule is that your starting price needs to be high enough so that it does not appear to be insulting.

  2. Concede Slowly: In every negotiation, you will end up giving some things away — that is the very nature of negotiations. What’s really important is how fast you give it away! The slower you are to give in on various points, the more time you’ll have to get what you want out of the negotiations.
  3. Ask For Something In Return When You Make A Concession: As silly as it sounds, this is actually very important. If when you make a concession you don’t ask for something, then the other side is going to end up feeling dissatisfied. They are going to feel as though it was too easy for you to give up what you offered. So instead, make sure that every agreement that the other side drags out of you has something that you get from them. Once again note that what you get does not have to have an equivalent value.

There you go! Armed with these three trusty guides you are once again ready to do your family proud the next time you venture to the market.

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