Archive for June, 2010

Quick Close Negotiating: 4 Ways To Get There Faster

Friday, June 25th, 2010
Image Credit If You Could Go Fast Or Slow, Then Why Would You Go Slow?

If You Could Go Fast Or Slow, Then Why Would You Go Slow?

I’m pretty sure that any sales negotiator who was given a choice would always choose to close a deal quicker rather than slower. Sure, there are probably some masochists out there, but let’s assume that everyone else would choose the quicker option. Great, now just exactly how do we go about doing this?

Bring The Backup

One way to move a deal along is to spend time before the negotiation thinking about how you believe that it’s going to unfold. As you try to visualize how things are going to go, think through how you are going to be supporting your position at each step of the process.
This is going to bring up a good question of at each step: how are you going to give the other side of the table that little nudge to move in the direction that you want them to go? Once you’ve figured this out, you need to show up at the negotiating table prepared – you need backup.
Whatever it’s going to take to convince the other side to move the way that you want them to move, that’s the kind of backup that you want to have on your side of the table.

Shh – They Can’t Say That!

The quickest way to wrap-up a sales negotiation is to make sure that the other side of the table gets what they want. Sounds easy enough, right? Well, maybe not. Often times the reasons that a negotiation can drag on for so long is because the other side can’t tell you exactly what they want to get out of the negotiation.
It’s up to you to find out what they really need. This often requires you to place yourself in their position and understand their ecosystem. There is always the possibility that they are afraid that the results of the negotiation are going to result in more work for them, or that they’ll be replaced, or that they may come away looking like they didn’t try hard enough to get a good deal.
Once you understand their true goals, you can steer the negotiations to meet these goals and by doing this you may considerably shorten the whole process.

What’s Behind Door #2?

I can tell you from lots and lots of personal negotiating experience, if you’re not careful you can end up wasting a lot of time working on negotiations that are never going to go anywhere.
That’s why before you start any negotiation you need to take the time to sit down and ask yourself “what’s my next option if this just doesn’t work out? ” With a little luck you won’t have to use that option, but knowing what it is can help you to terminate bad negotiation sessions early on and save everyone a lot of needless pain.

Future Vision

You know how it always seems to go: you get done with a negotiation, you shake hands with the other side of the table, and then as you are in the car, on the plane, whatever, on the way home it suddenly hits you “dang, I should have asked for …“.
While there is no way to completely prevent this from ever happening again, one thing that you can do is to take the time before you start the negotiation and mentally picture yourself having just completed a successful deal. Now picture yourself walking away from the table and congratulating yourself. Keep picturing it, keep picturing it – now think about what you might have missed. You’ll be amazed at how many important things you’ll uncover and remember to include in the main negotiations when you do this.

What All Of This Means For You

Nobody ever gets up in the morning and says to themselves, “Gosh, I hope that I get to spend all day locked in a negotiation.” Since we all want to get to the end of each negotiation as quickly as possible, it sure seems like setting the stage to wrap things up quickly would be a good idea.
We’ve covered four different ways that you can do this. Not all of these will apply to every negotiation that you are involved in; however, generally you’ll be able to use at least one.
One side benefit of becoming known as a sales negotiator who can quickly reach a deal is that more people will want to negotiate with you. We all seek to avoid pain, and if you are the answer to making this happen, then your negotiating popularity will soar…

- Dr. Jim Anderson
Blue Elephant Consulting –
Your Source For Real World Negotiating Help For Technical Staff

Question For You: What do you think is the best way to determine when a negotiation is never going to reach a deal?

Click here to get automatic updates when The Accidental Negotiator Blog is updated.

What We’ll Be Talking About Next Time

So what’s the secret to conducting a successful negotiation? Is it taking enough time to plan? Is it picking the right place to hold the negotiations? Turns out that none of these are the right answer. Instead, if you want to be successful you need to do one simple thing: plan for everything to go wrong.

4 Ways To Win A Sales Negotiation Before You Even Start

Friday, June 18th, 2010
Image CreditThe Secret To Winning Is To Cross The Finish Line Before You Sit Down

The Secret To Winning Is To Cross The Finish Line Before You Sit Down

Have you ever wished for three wishes? Maybe you’d keep one of these wishes in you back pocket and then someday when you found yourself in the middle of a sales negotiation that just wasn’t going your way, you could whip it out and come out a winner? Well, I don’t have any wishes to share with you, but I’ve got some ways for you to come out of your next negotiation feeling like you won it before you even started…

Plan On Getting To Win-Win

When we talk about the fabled “win-win” state in sales negotiations, what we’re really talking about is reaching a point in which both sides of the table feel as though they’ve gotten what they need and that they haven’t given up too much.
Getting to win-win doesn’t just happen. Instead, you have to plan on getting there. Taking the time before you start a negotiation to give some thought to just exactly what a win-win situation would look in the upcoming negotiation and then writing down how you might get there will make achieving this state that much more possible.

Divert Power To Your Defensive Shields

Anyone who has spent time watching old science fiction movies knows that before you take your starcruiser into battle you first activate and fully charge the defensive shields. It turns out that the same is true for sales negotiations.
It’s entirely possible that you may find yourself getting forced into a corner at some point during a negotiation. If this happens, then you need a defensive shield that you can activate. Two classic shields are the “I need time to think about this” ploy and the “appeal to a higher authority” ploy.
If you want to use these defenses correctly, then you need to take the time before the negotiations start to set things up so that you can use them: talk about your control-freak of a boss or how you ALWAYS need to spend time by yourself before making a big decision.

Clone Yourself

Remember back in school when the kids used to call the kid who wore glasses “4 eyes” (maybe it was you)? Well it turns out that having four eyes is actually better than having just two – in fact another set of ears can sure help out also.
Since we haven’t quite got that cloning thing squared away just yet, your best bet is to bring a colleague along with you to your next sales negotiation. There’s no way that you can possibly see everything, hear everything, or remember everything so having another person there who’s on your side can be a big help.

Find The Other Side’s Kryptonite

More often than not, you may feel as though you are getting ready to negotiate with Superman. They seem to have everything: more people, more resources, and a better starting position for the negotiation.
In reality, it turns out that their greatest strength is that you think that they are in a strong position. Before the negotiation starts, take some time to consider the world from their position. They really don’t have Superman’s powers – there has got to be some limits to what they can do. If you can identify these limits, then you will have taken away some of their power and boosted yours.

What All Of This Means For You

Everyone wants to walk away from their next sales negotiation feeling like they came out ahead. Sure you can just dive right in and hope for the best, or you boost your odds and take some steps to position yourself to succeed before the negotiation starts.
We’ve covered four steps that you can take in order to prepare for success. They all require you to find a quiet place and then mentally think though the upcoming negotiation and plan your moves. If you think about it, it’s really like getting ready for a chess match.
It is possible to position yourself to be successful in your next negotiation. All it takes is just a little bit of advanced planning and you can be a winner before you even start the race…

- Dr. Jim Anderson
Blue Elephant Consulting –
Your Source For Real World Negotiating Help For Technical Staff

Question For You: Do you think that the person that you bring along should work for your company or be an outsider?

Click here to get automatic updates when The Accidental Negotiator Blog is updated.

What We’ll Be Talking About Next Time

I’m pretty sure that any sales negotiator who was given a choice would always choose to close a deal quicker rather than slower. Sure, there are probably some masochists out there, but let’s assume that everyone else would choose the quicker option. Great, now just exactly how do we go about doing this?

5 Steps For Preparing For Your Next Sales Negotiation

Friday, June 11th, 2010
Image Credit A Plan Is What You Need To Have BEFORE You Start A Negotiation

A Plan Is What You Need To Have BEFORE You Start A Negotiation

So let’s say that you were going to drive to some place far, far away. Let’s go a step farther and say that you sorta knew where you were going to go to, but that you had never been there before. Can you imagine yourself just jumping into the car and driving with doing any planning? Believe it or not, this is exactly how some sales negotiators jump into a negotiation.

What, Me Plan?

So how would you get ready for that long car ride? I’m betting that you’d fill up the gas tank. You might check the air in the tires. Probably you’d pack some food and bring along some tapes / CDs to listen to. You might even go so far as to get a map (or these days a GPS system) and figure out how you were going to get from here to there.

It turns out that the same set of basic steps need to be taken by a sales negotiator before starting any negotiation. During a car trip you sure don’t want to run out of gas, go hungry, or lose your way. The same can be said of a sales negotiation.

5 Things You Have To Do Before You Start Any Negotiation

To help get you properly prepared for your next sales negotiation, I’ve got some suggestions. Here are five steps that you need to take before you sit down at the negotiating table:

  • Create A “Want” List: How can you be successful during a negotiation if you don’t know what you want? Take the time to create a list of what you want to get out of the negotiation. Be careful here: not all wants are created the same. Make sure that you distinguish between the ones that you can’t live without and the ones that would just be nice to have.
  • Pick A Start And An End Point: Before you start any negotiation, you can pretty much identify the main issues that will be coming up during the negotiation. Take the time to determine what your starting offer is going to be for each of these points. Many negotiators do this step and then forget to do the next part – make up your mind as to where you are going to be willing to end up on this point.
  • Deal With “No”: Arguably the word “no” is one of the most powerful words in the English language and it can stop any sales negotiator in his / her tracks if you aren’t prepared for it. Before the negotiation starts you need to assume that the other side is going to say “no” to every proposal that you make. Knowing this, you need to decide in advance how you are going to react when they say it.
  • Pick Your “Gets”: It’s a fact of life during any negotiation that you’re going to have to give in on some points. Knowing that this will happen, before the negotiation you need to make a list of what you’re going to get from the other side when you make a concession to them.
  • Set The Scene: All too often it’s after a negotiation has started that a negotiator discovers that where and when the negotiation is happening is not in their best interests. Take some time before the negotiation is even scheduled to pick where and when you want it to happen – make sure that it’s easy for you to get to (and to leave) and that it works with your schedule.

What All Of This Means For You

There’s probably not a sales negotiator out there that won’t agree that taking the time to do a good job of planning is a key factor in determining how a negotiation comes out. However, all too often we just don’t do this well.

It turns out that there are a sequence of planning steps that you need to perform before every negotiation. By doing these steps, you’ll be cool, calm, and collected when things happen during the negotiation and you can keep your focus on what matters the most – getting the best deal!

- Dr. Jim Anderson
Blue Elephant Consulting –
Your Source For Real World Negotiating Help For Technical Staff

Question For You: What do you think the best way to remember all of the different things that you want to get out of a negotiation is? Put them on a piece of paper on the table in front of you?

Click here to get automatic updates when The Accidental Negotiator Blog is updated.

What We’ll Be Talking About Next Time

Have you ever wished for three wishes? Maybe you’d keep one of these wishes in you back pocket and then someday when you found yourself in the middle of a sales negotiation that just wasn’t going your way, you could whip it out and come out a winner? Well, I don’t have any wishes to share with you, but I’ve got some ways for you to come out of your next negotiation feeling like you won it before you even started…

How To Use The “Pivot Technique” To Defend Your Price During A Sales Negotiation

Friday, June 4th, 2010
Image Credit Good Sales Negotiators Know How To Move Around A Fixed Issue

Good Sales Negotiators Know How To Move Around A Fixed Issue

I just love Ferris wheels. They are generally huge, have the ability to take you way up into the sky and then always bring you safely back down to earth. If you’ve ever taken the time to look at how a Ferris wheel is built, then you already know about one of the key negotiating techniques that top sales negotiators use when they need to defend a price…

How Ferris Wheels Are Like Sales Negotiating

Many sales negotiations get hung up and fall apart when the discussion finally gets around to the issue of price. The reason for this is pretty simple: one side of the table wants a lower price and the other side either doesn’t want to or can’t lower it. End of discussion – both sides shake hands and walk away.

It turns out that things don’t have to end this way. The “pivot technique” is one way that experienced sales negotiators have found to meet this issue head on and not derail the negotiations. One way to mentally picture the pivot technique in action is to think of a Ferris wheel with a center hub and passenger holding cars (gondolas) distributed in a circle around the hub.

The Pivot Technique In Action

Think of the price of your product or service as being the hub of a Ferris wheel – it’s both fixed and unmoving. However, a Ferris wheel with just a hub is no fun at all. That’s why it has gondolas to carry passengers. In the pivot technique these gondolas represent other negotiating points that you can use to make sure that the negotiations continue even when you have a fixed hub.

Although this may seem obvious, during the heat of a negotiation it’s not – you don’t focus on the hub, you spend your time talking about the gondolas. There are a lot of different ways to do this: the number of gondolas and just exactly what is in them is completely up to you.

Don’t get me wrong: neither you nor the other side is going to forget that this is all being held together by an immovable hub. However, as the number of gondolas increases and their contents become more desirable, the hub will cease to become as much of a significant issue.

What All Of This Means For You

A sales negotiation that falls apart because of price is a tragedy that didn’t need to happen. Yes, price is important to both sides; however, the total value of the deal is much more important.

The pivot technique is a tool that experienced negotiators use to get around the problem of having to negotiate with a price that can’t be lowered. By adding additional points to negotiate to the table, we have the ability to build a complete package to be negotiated and this makes the price only a single component of a much bigger deal.

There are no silver bullets in sales negotiations. However, the pivot technique is a powerful tool that can help you avoid having your next sales negotiation come to an end because you couldn’t change your price.

- Dr. Jim Anderson
Blue Elephant Consulting –
Your Source For Real World Negotiating Help For Technical Staff

Question For You: How many additional negotiating points do you think will be required in order for you to be able to maintain your product’s price?

Click here to get automatic updates when The Accidental Negotiator Blog is updated.

What We’ll Be Talking About Next Time

So let’s say that you were going to drive to some place far, far away. Let’s go a step farther and say that you sorta knew where you were going to go to, but that you had never been there before. Can you imagine yourself just jumping into the car and driving with doing any planning? Believe it or not, this is exactly how some sales negotiators jump into a negotiation…