Archive for October, 2009

How To Play (& Win) When There’s Only One Game In Town

Tuesday, October 27th, 2009
Image CreditSole-Source Suppliers Pose A Special Problem For Negotiators

Sole-Source Suppliers Pose A Special Problem For Negotiators

Having a single supplier for something that you want is the best thing in the world. “What?” you say, they’ve got me over a barrel , they can dictate any price or any conditions on a deal that they want because I have no other alternative.

Well, ok, that’s one way to look at it if you want to be all negative and such. However, there’s a different way to see things and when you look at the situation this way you’ll see that it’s you who has them over a barrel. Let me explain.

How’d You Get Into This Situation?

When we are starting a project, creating a new product, or we just find something that we just HAVE TO have, we can suddenly discover a big BLAM! This occurs when there is some component of our plan that is controlled by someone else. When that thing is the ONE thing that we must have to make our plan succeed. They are a sole supplier. Sure looks like we’re in a bind here.

Options, Options, Options

The first thing that you need to realize is that you are only in a pickle if you think that you are. This type of situation calls for some problem solving. What’s the one thing that all sales negotiators know: it’s all about power , the more that you have, the better the outcome of the sales negotiation will be for you. Feeling powerless is not a good way to start any negotiating relationship!

You always have what I like to refer to as the “nuclear option”. What this means is that if you can’t reach an agreement with the person who has control over the one thing that you need, then you can always chose option B: “make” your own.

In business this could mean that you’d set up a factory to make your own version of whatever part the supplier is controlling. In your personal life, if the seller of the house that you just must have won’t sell to you at a reasonable price, then you can always go out and build your own house that looks just like his.

Build Your Own Competition

Although there may not be other sources for the thing that you want, another option that you can bring to the table is to create competition between the supplier and himself. You’ve got to realize that he’s got both short term and long term goals.

You’ve actually got a lot of control over the deal. You can control how much you are willing to buy, when you’ll take delivery of it, and (most importantly) when you’ll pay and in what amounts you’ll pay. Both pre-paying and delaying payments can have a significant impact on the other side’s tax situation, etc. and you hold the keys to when this will happen.

Creating A Second Source

Negotiation tactics can be used to give you more negotiating power in a single supplier situation like this. One such tactic is to actively create a second supplier. Even if such a supplier does not currently exist, you can approach a potential firm and find out if the offer of some or all of your business would motivate them to become a supplier of the needed item.

If you are able to convince them to do this, then you will have created true competition. However, you will need to make sure that you don’t get locked into this second supplier as your only source of the item!

What This All Means For You

The worst thing in the world that can happen to a sales negotiator is that you find yourself in a negotiation where you have no negotiating power. In a situation like this you’ll end up just having to agree to whatever the other side proposes.

However, you should realize that no negotiation ever has to be like this. Instead, you have to realize that you always have options. Even in a situation where you need to have something that someone else controls, you still have options. You can always choose to build your own option, you can cause the other side to compete with themselves, or you can go out and work with another supplier to create true competition.

No matter how you choose to handle it, you will have taken some of the power that seemed to all start on the other side of the table and then you were able to bring it over to your side. Now doesn’t that make you happier?

What do you think the best way to handle a sole source vendor is in order to prevent them from taking advantage of you?

Click here to get automatic updates when The Accidental Negotiator Blog is updated.

What We’ll Be Talking About Next Time

Having some bargaining power when you are involved in a sales negotiation is a good thing. Have super bargaining power is much, much better. Most of us do a few things to prepare for a negotiating session, but are we doing enough? The answer in most cases is no. Let me tell you what you can do to fix this…

How To Win A Race When You’re Not The Fastest Runner

Tuesday, October 20th, 2009
Photo CreditYou Can Still Win The Race Even When There Are Other Runners...

You Can Still Win The Race Even When There Are Other Runners...

Sales negotiators are often our own worst enemies. So much of what it takes to have a successful negotiation depends on your mental state going into the negotiation that if you don’t believe that you can close this deal, then I’ve got some bad news for you – you probably won’t.

One situation that my students seem to struggle with over and over again is the case where it’s them and a whole bunch of other companies all trying to get the same deal. The other companies appear to be prettier, smarter, and all around better: what chance do any of us have against them?

The Many Going After One Challenge

This is arguably the classic negotiating challenge. We see this all the time in real life when we want to buy a house that someone else also wants to buy or we want something on eBay that lots of other people want (and are willing to pay more to get). When the other side of the table is a single party and our side of the table is packed with us and our competitors, it can get to be a little bit disheartening.

The thing that I tell my students to remember is that things are never as they look. When you are in a highly competitive situation, it’s all too easy to look around and start to lose hope because you see how many other people want the same thing that you do: there can only be one winner. What you are missing here is that no matter how shiny they all look on the outside, the number of parties that you are actually competing against is really very small.

Why You Actually Have A Good Chance Of Winning The Deal

So here’s the deal. When you are going after a deal and there are a lot of other firms doing the same thing, you should not worry too much about them. The reason is that despite their numbers, the actual number of firms that you’ll be competing against is relatively small. Here’s why:

  • People at the other side of the table may not like a firm for some reason and so their offer won’t be considered.
  • A firm’s past history with the other side of the table (missed deliveries, poor quality, etc.) may make its offer be rejected.
  • Size of the firm: perhaps it’s too big for the job or maybe it’s too small to pull it off.
  • Product Features: many times a competitor’s solution may do more than yours, but the other side of the tale doesn’t value those features so their price will be too high.
  • No pricing: amazingly enough, sometimes a firm won’t be able to get through all of its internal hoops in time to be able to deliver a price.
  • Unknown firm: if the other side of the table doesn’t know a firm, that is have an existing relationship with them, then they may reject doing business with them.
  • Financial trouble: some competitors may be having money troubles that mean that nobody is going to risk doing business with them.

Final Thoughts

Having the confidence that you’ll be able to close a deal is critical to being a successful negotiator. Often it will be you against the world as you attempt to be the one that the other side of the table selects. In these cases it can be all too easy to lose heart, the other firms may look as though they are better positioned to win than you are.

However, you’ve got to realize that appearances can be deceiving. Many of the other firms will fall by the wayside for one or more reasons that may not be obvious to you. Once you realize this, you should become more confidant in your ability to strike a deal.

Having this knowledge will prevent you from automatically providing concessions to the other side during your negotiations. These concessions may not be needed because much of the competition will not truly be considered. Once you know this, you should be able to strike better deals and do it quicker.

What do you think is the best way to determine who your real competitors in a negotiation are?

Click here to get automatic updates when The Accidental Negotiator Blog is updated.

What We’ll Be Talking About Next Time

Having a single supplier for something that you want is the best thing in the world. “What?” you say, they’ve got me over a barrel,  they can dictate any price or any conditions on a deal that they want because I have no other alternative

Why Win-Win Sales Negotiating Never Works And What To Do About It

Tuesday, October 13th, 2009
Win-Win Negotiating Is The Wrong Way To Go

Win-Win Negotiating Is The Wrong Way To Go

Quick: what’s the first thing that you think about when you picture your next negotiation in your mind? Unless you are Mother Teresa’s brother / sister I’ll bet that you saw yourself walking away from the bargaining table with the best deal in the world , you had gotten everything that you had wanted and more. Umm, what about the other side? That’s why win-win negotiating never works.

How Win-Win Negotiating Is Supposed To Work

Too many people have created in their minds a magical world where win-win negotiating (where lions lay down with lambs, money grows on trees, etc.) always works. Instead of worrying about things like price, delivery date, and quantities, you are expected to instead be worrying about how the other side “feels” and what kind of deal will make them “happy“. Balderdash.

I don’t know about you, but I am forced to live in the real world. Flat out I don’t have the time to spend trying to worry about how the other side of the table is feeling today. It may come as no surprise to you that in my experience the other side is not spending any time trying to decode what my lucky mood ring is telling them about my current feelings either.

This kind of Pollyanna approach to negotiating does not work and the folks who go around writing books about it and teaching negotiating courses based on it have created a generation of negotiators who are, dare I say it?, ineffective.

Win-Win In The Real World

I like the part about “win-win” where I win in a negotiation; however, I’m a bit leery about the other side winning also , doesn’t that mean that I lost something? It sure does if I’m sitting at table with you and  a stack of 100 $1 bills and you and I are negotiating about how much of the stack each of us gets. Every $1 bill that you get is one that I don’t get , and I want ‘em all. I’ve been in negotiations like this and they basically suck.

In the real world you and I are sitting at a table on which is a pile of eggs, a chicken, and a pig. Now let’s start negotiating. Maybe I run a restaurant and you run a grocery store. On the surface things look the same as the stack of $1 bills example. However, this time around we’ve each got different needs. We actually might be able to find some common ground.

If I’m running a restaurant, then I’ve got dinners that I’ve got to cook tonight. If you’re running a grocery story then you’ve got to stock your shelves for this week , we’re both trying to solve time related supply issues. Long after the eggs, chicken, and the pig are gone I’ll still need to get supplies for my restaurant and you would love to sell those to me.

For creating my dinners, the chicken and the pig are more valuable to me, for stocking shelves for a week, the eggs and the chicken are more valuable to you. I’d might be willing to give up on the eggs if you’d give up on the pig. In fact when it comes to that pig, I’m interested in using the ham for a dinner and you might be interested in the bacon to go with the eggs that you’ll be selling to people buying breakfast food.

What you’re seeing here is how our self-interests start to overlap. No Pollyanna “I want to hold your hand” stuff, instead I’m still just thinking about myself; however, as more of my drivers are put on the table we’re finding out that you have many of the same drivers. Negotiating a deal that solves more of our common drivers is what’s going to create the best long-term solution.

Final Thoughts

Ever since that dang Getting to Yes book came out, negotiators have been pursuing a mythical unicorn-like type of negotiation , one where everyone gets what they wants and walks away from the table happy.

In the real world, this just simply doesn’t exist. Instead, we find ourselves in a situation where we need to work very hard to make sure that our side of the table’s needs are taken care of because nobody else is looking out for us.

Where there is some hope comes from taking a close look at our self-interests and finding out if there is any overlap with the other side’s. Where we are able to find common ground, we’ve got an opportunity to create a deal that will benefit both of us at the same time. As long as I get my chicken and my part of the pig, I’ll be happy.

Do you think that win-win negotiating has any place in real-world negotiations?

Click here to get automatic updates when The Accidental Negotiator Blog is updated.

What We’ll Be Talking About Next Time

One situation that my students seem to struggle with over and over again is the case where it’s them and a whole bunch of other companies all trying to get the same deal. The other companies appear to be prettier, smarter, and all around better , what chance do any of us have against them?

http://www.theaccidentalnegotiator.com/

Negotiators Know That Persistence (& Risk Taking) Pay Off

Tuesday, October 6th, 2009
Persistence And Risk Taking In Negotiations Can Pay Off

Persistence And Risk Taking In Negotiations Can Pay Off

In this world there are two types of negotiators: the good ones and everyone else. The goal of any negotiator is to become a member of the group of good negotiators. The challenge is that the path to becoming a good negotiator is not always clear. However, there are two basic skills that lay on this path: persistence and the ability to take the right risks.

Persistence Pays Off For Negotiators

Persistence is another one of those skills that we all think should be obvious to ever negotiator; however, it’s very easy to not have it. When the other side of the table says “no” to one of our offers during a negotiation, it’s very easy to lose heart and give up.

However, the negotiator who treats every “no” as a step towards “yes” is the one who will be successful in the end. Realizing that there is a reason that the other side is saying no and then being persistent enough to continue talking until you uncover that reason is the key to success.

American negotiators have been confronted with negotiators from other countries who appeared to be unmovable in their positions. Day after day the negotiations would continue with no progress being made. In the case where the Americans would return to the table and not give up, eventually progress ended up being made. The other side’s unmovable position was just a ploy to see how committed the Americans were to the negotiations.

Risk Taking Has Its Rewards

Being persistent in a negotiation is a form of risk taking: you are risking continuing down a path that may not pan out for you. However, there are other forms of risk taking that can occur during a negotiation:

  • Deadlock: The risk of encountering a deadlock faces every negotiator. The more you press a point, the greater the possibility that the other side will become unyielding. A skilled negotiator knows how to not force the other side into a position from which there is no way out.
  • Losing Current Deals: Whenever a change to an existing deal is being negotiated, both parties realize that there is a risk that they could walk away from the table with no deal at all. Often it’s this fear of losing an existing deal that will keep both parties at the table. Sharp negotiators realize this and will be willing to push harder because they know the other side of the table won’t walk away.
  • Losing Opportunities: Both buyers and sellers can potentially not realize that a deal is more important to the other side than it seems at first glance. Sellers may be trying to break into a new market or buyers may be trying to get additional suppliers. In situations like this, the other side of the table can press harder because the risk of reaching a deadlock is much less.

Final Thoughts

Successful negotiators aren’t that much different from everyone else. The things that distinguish them are actually very small details. Two of the most important features of a good negotiator are persistence and knowing when to take risks.

Persistence means knowing when to keep on even after you’ve been told “no” by the other side. Good risk taking is when you know that your persistence will pay off for you in the end. When you can combine these skills, you will have become a good negotiator and you will be able to close better deals and close them quicker.

Click here to get automatic updates when The Accidental Negotiator Blog is updated.

What We’ll Be Talking About Next Time

Quick: what’s the first thing that you think about when you picture your next negotiation in your mind? Unless you are Mother Teresa’s brother / sister I’ll bet that you saw yourself walking away from the bargaining table with the best deal in the world , you had gotten everything that you had wanted and more. Umm, what about the other side? That’s why win-win negotiating never works.